Accounts Receivable

• Responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery
• Work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments
• Mastery of the current sales and invoicing platforms allowing for continued development of best practices
• Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions
• Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments
• Responsible for completion of vendor documentation and oversight of potential customer document management
• Knowledge of daily electronic deposits and receipts posting
• Updating of process and procedure manuals for basic Accounts Receivable functions
• Daily Management of the Accounts Receivable in-box and case system for processing payment inquiries
• Professional customer service answering multiple questions via phone, email, case system and Webex

Accounts Receivable Specialist

• Own cash collection activity across the UK business, proactively following up overdue balances.
• Monitor aged debtors, identify risks, and drive timely resolution.
• Escalate high‑risk or long‑outstanding balances appropriately, applying sound judgement.
• Contribute to weekly cashflow forecasting by providing insight into expected receipts, risks, and timing issues.
• Partner with Finance Business Partners to understand cash movements and billing drivers.
• Ensure invoices and credit notes are raised accurately and on a timely basis.
• Retain hands‑on involvement in billing where required, particularly at peak periods or month‑end.
• Oversee accrued revenue balances, challenging delays and addressing root causes of unbilled income.
• Support month‑end close and provide input into the annual audit process.
• Own the closed‑won‑to‑cash workflow for the UK business.
• Approve client wins prior to billing, ensuring contracts and supporting documentation are complete and policy‑compliant.
• Follow up on and resolve exceptions to policy, escalating where appropriate.
• Work closely with client teams to ensure effective handovers from win approval to billing.
• Act as the primary UK point of contact for order‑to‑cash matters.
• Build strong, trusted relationships with client and finance teams.
• Support and guide teams on policy requirements, expected evidence, and good closed‑won‑to‑cash practice.
• Resolve escalated billing and AR queries constructively, balancing control with commercial pragmatism.
• Maintain oversight of closed‑won‑to‑cash and AR controls across UK teams.
• Embed consistent ways of working and clear accountability.
• Track and report key billing, AR, and cash performance indicators.
• Identify and implement opportunities to strengthen controls, improve efficiency, and increase automation.
• Line manage the Senior Finance Assistant, providing oversight, coaching, and development support.
• Ensure appropriate task allocation, review, and resilience within the AR process.

O2C / Accounts Receivable Lead, Credit Control

• Own the AR function across multiple entities, including:
• Raising and issuing customer invoices accurately and on time
• Managing cash collection activities, proactively chasing overdue payments
• Posting and allocating incoming payments across invoices
• Performing daily multi-currency bank reconciliations
• Maintaining accurate debtor balances and reducing aged debt
• Reconciling customer accounts and resolving discrepancies
• Monitoring aged debt and escalating risks where needed
• Building strong relationships with customers and internal teams (Sales, Ops, Finance)
• Supporting month-end close (AR reconciliations, deferred revenue, reporting)
• Maintaining accurate records and audit trails
• Ensuring compliance with internal controls and policies
• Tracking and improving AR KPIs (e.g. debtor days, collection rates)
• Supporting ad hoc finance and process improvement projects

Accounts Receivable Clerk

• Take full ownership of the accounts receivable function across multiple international entities
• Full responsibility of the AR inbox, promptly managing queries
• Review, reconcile and resolve historic ledger issues
• Investigate and clear aged balances and discrepancies
• Ensure accuracy and integrity of AR balances across all regions
• Review and improve processes for credit notes and adjustments
• Ensure proper controls around invoicing and revenue recognition
• Oversee accurate and timely invoicing across all subsidiaries
• Partner with sales and operations teams to drive timely customer payments, co-ordinating the order to cash process
• Set and monitor credit limits and customer risk
• Handle escalations and complex customer disputes
• Perform and deliver financial analysis and reporting to support in cashflow forecasting
• Manage the seasonal AR intern
• Perform checks to local tax/VAT/GST requirements
• Manage invoice financing facility
• Support audits and maintain proper documentation

Global Accounts Receivable Specialist

• Manage a portfolio and assist in supporting the EMEA Collections Team to reduce delinquency while maintaining the highest standards of customer service
• Provide strategic Global Accounts Receivable while delivering superior customer service
• Responsible for developing and maintaining relationships with both internal and external customers
• Create and enable results-driven, continuous improvement culture within the team that looks to win and deliver upon the mission of the company
• Meet performance goals and targets for collection efficiency, and quality
• Support Team performance, coach/develop and assist in assessing training needs
• Assisting account managers in the identification, acquisition, and retention of customers
• Ensuring that customer relations are maintained at a high level
• Review Key Performance Indicator trends and assist in developing plans for improvement

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