Account Manager

• Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance(Export / import control), and warehouse coordination.
• Develop and maintain strong relationships with key Defense accounts to ensure customer satisfaction and long-term partnerships.
• Coordinate with internal departments (operations, customer service, finance, compliance) to ensure timely and accurate delivery service.
• Monitor key performance indicators (KPIs/SLA), operational metrics, and service levels; implement corrective actions when needed.
• Ensure compliance with international shipping regulations, documentation requirements, and company policies.
• Handle client escalations efficiently, providing solutions and acting as the main liaison between clients and operational teams.
• Support continuous improvement initiatives to optimize processes, reduce costs, and enhance service quality.
• Prepare regular reports for management on account performance, operational challenges, and client feedback.
• Oversee scheduling, planning, and allocation of resources for air and sea shipments.
• Any other related duties/projects assigned by the direct supervisor from time to time to meet business needs.

Senior Operational Key Account Manager

• Implement the sales strategy defined with the Sales Director and executive management.
• Monitor pipeline development, key performance indicators (KPIs), and sales forecasts.
• Analyze commercial results to identify improvement opportunities and adjust actions.
• Identify new business opportunities in the refractory industry (steel, foundry, cement, glass, ceramics, petrochemicals, etc.).
• Manage long sales cycles and build strong relationships with technical and procurement teams.
• Support the sales team in complex negotiations, long-term supply contracts, and pricing strategies.
• Conduct market monitoring regarding competitors, raw materials, regulations, and industrial trends.
• Engage with major customers and strategic accounts to ensure satisfaction and loyalty.
• Participate in technical meetings, audits, and customer qualification processes.
• Represent the company at industry conferences, trade fairs, and technical events.
• Work closely with R&D, Quality, Operations, and Supply Chain to meet customer expectations.
• Communicate market and customer feedback to help improve product quality and innovation.
• Ensure alignment between production capacities, product specifications, and customer demand.
• Collaborate with the finance department on pricing structures and commercial policies.
• Prepare regular reports on sales performance, forecasts, and market developments.
• Ensure accurate CRM usage and data reliability across the team.
• Track profitability, manage budgets, and contribute to annual commercial planning.

• Build and manage a portfolio of top-tier Commercial AV partners and distributors, developing local business plans and leveraging our partner programme to recruit and grow strategic relationships.
• Identify, onboard, and develop channel partners - including integrators, distributors, consultants, and end customers - to drive regional AV business growth in line with corporate goals.
• Expand and optimise distribution channels by onboarding Value Added and sub-distributors across key verticals to develop the project pipeline.
• Drive share of wallet growth across all product categories with existing partners, with a focus on wireless access points and managed switches supported by our cloud solution.
• Create proposals, negotiate agreements, and maintain strong customer relationships to meet or exceed quarterly and annual targets.
• Plan and prioritise sales activity - including face-to-face meetings, trade shows, and partner engagements - to maximise revenue and achieve business objectives.
• Deliver regular product training to partners at all levels to ensure effective integration of NETGEAR AV switches and access points into their solutions.
• Collaborate with internal NETGEAR teams (Sales, SE, Marketing, Product Management, Tech Support, Ops, and EMEA peers) to optimise sales outcomes.
• Provide market intelligence including competitive insights, trends, and channel or technical issues impacting performance.
• Maintain accurate weekly reporting, forecasting, pricing, and margin management within your territory.

Senior Territory Account Manager, Enterprise AV

• Identify and recruit new strategic Global SI partners to drive revenue growth
• Enable and activate existing GSI partners through training, planning and joint selling activities
• Coordinate the technical and marketing aspects of integrated partnership launches
• Host regular business reviews with partners to drive accountability and report on success metrics
• Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations
• Generate partner-sourced net-new sales pipeline and revenue

Principal Partner Manager – Channels, EMEA GSI

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Supporting clients from EMEA region

Account Manager – Market Research, EMEA

• Lead, mentor, and grow the KAM team — setting clear performance expectations, running 1:1s, and building individual development plans for each manager.
• Own the department's OKR and KPI framework: Approval Rates, Conversion Rates, Volume Growth, Net Revenue Retention.
• Hire and onboard new Account Managers as the business scales; design onboarding materials and internal training programs.
• Foster a 'Business Owner' mindset across the team — shifting from reactive support to proactive revenue generation.
• Personally manage the top-tier merchant portfolio — acting as a strategic advisor and trusted partner, not just a point of contact.
• Drive revenue within the existing portfolio through upselling new payment methods, cross-selling Utorg products, and increasing processing volumes.
• Lead quarterly business reviews (QBRs) with key stakeholders, focused on performance metrics, ROI, and growth roadmaps.
• Analyze client transaction data to identify conversion rate drops, revenue leakage, and untapped volume opportunities.
• Develop and execute the Account Management strategy — including client segmentation, tiering, and retention playbooks.
• Act as the voice of the merchant within Utorg: collaborate with Integration, Support, Legal, Finance, and Product to deliver seamless client experiences.
• Feed the Product team with competitive insights and market intelligence that directly drive conversion and revenue improvements.
• Partner with Sales and BD teams to ensure smooth client handoffs and alignment on commercial terms and pricing.

Head of Account Management

• Design and lead enterprise level strategic account planning frameworks
• Drive systemic alignment between Autodesk and business critical partners across regions and functions
• Shape partner led growth strategies and transformational go to market initiatives
• Influence market presence and long term ecosystem impact through strategic partner engagement
• Establish performance management standards across partner tiers
• Lead executive level partner business reviews to ensure accountability and strategic outcomes
• Set enterprise benchmarks for pipeline health and forecast accuracy
• Leverage advanced insights to guide strategic and operational decision making
• Lead partner advocacy efforts at scale
• Design enablement strategies that drive consistency and scalability across geographies and partner segments
• Apply deep market intelligence and competitive analysis to influence Autodesk’s global partner strategy
• Drive differentiation and innovation through insights gathered across the partner ecosystem
• Partner Sales: Drive enterprise level alignment between Autodesk account teams, territory sales, and strategic partners
• Autodesk Sales: Deliver executive insights on pipeline health, forecasts, and strategic initiatives to inform global execution
• Cross Functional Leadership: Partner with Marketing, Customer Success, and Operations to deliver integrated solutions at scale
• Geo & Regional Alignment: Establish standards for consistent messaging and strategic execution across regions, partner tiers, and business units

Account Manager jobs in United Arab Emirates

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