Account Manager

• - Own the development and maintenance of strong relationships with Clients, including a complete
• - understanding of their goals and objectives,
• - Be responsible for ongoing Client Team communication, engaging in proactive, ongoing
• - communications to provide status, opportunities, manage expectations, and needs associated with
• - achievement of Client’s project,
• - Build and maintain client relationships by providing excellent customer service to both internal and
• - external clients,
• - Provide service support for accounts (handling service issues, invoicing questions and research for
• - individual client requests),
• - Ensure timely and successful delivery of the company services according to customer needs and
• - objectives,
• - Forecast and track key account metrics, accounts P&amp;L, financial analysis and reporting,
• - Drive peak performance and sales success across the accounts,
• - Create, negotiate and close agreements,
• - Develop key presentations to acquire new partnerships,
• - Own and manage partner relationships with the objective to increase revenue and improve partnership,
• - Manage and maintain accounts portfolio assets and information,
• - Train key people as necessary and ramp up on business requirements and client expectations,
• - Identify and develop new business opportunities with existing clients for potential growth attainment,
• - Contribute to ongoing business development, marketing and sales efforts,
• - Manage customer travel, including visa process.

• Job Responsibilities:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;

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Account Manager

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