Account Manager

• Manage a portfolio of key operator accounts and ensure strong, long-term, and commercially productive relationships.
• Actively monitor and analyse partner performance, identifying opportunities to optimise results in line with the company’s commercial strategy.
• Collaborate closely with Sales, Marketing, Product, SEO, and other internal teams to ensure alignment on priorities, processes, and performance goals.
• Negotiate improved commercial terms with existing partners while proactively identifying and reaching out to new operators to secure new deals, listing fees, and strategic opportunities.
• Prepare, review, and present regular performance and revenue reports, ensuring accuracy of data, payments, and commercial tracking.
• Support the Account Team with administrative tasks when required, ensuring smooth operational workflows.
• Contribute to continuous product improvement by sharing insights, new ideas, and potential revenue-driving models with relevant stakeholders.
• Actively participate in regular team meetings, business reviews, and commercial planning sessions.
• Represent the company at affiliate conferences, industry events, and partner meetings when required.
• Perform other duties related to the above responsibilities, as needed to support the success of the commercial department.

Senior Account Manager

• Manage a portfolio of up to 10 clients end-to-end as their main point of contact
• Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
• Read through client questionnaires and onboarding data to understand the client and spot gaps
• Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
• Communicate deliverables, timelines, and results back to the client
• Handle grey area requests - judge whether something is scope creep or a normal question, and make the call
• Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
• Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

SEO/AI Search Account Manager

• Manage inbound sales inquiries via email, phone and zoom
• Develop a new pipeline of potential customers through various forms of cold outreach
• Conduct structured discovery calls with prospective advertisers and sponsors.
• Track performance and identify upsell opportunities based on campaign success
• Maintain structured, caring communication with clients, helping them feel supported
• Coordinate cross-functionally with editorial, content, and delivery teams to ensure alignment and execution of campaigns
• Maintain records in CRM and stay on top of contracts, invoices, follow-ups, and accounts receivable

B2B Advertising Sales – Account Manager

• - Own the development and maintenance of strong relationships with Clients, including a complete
• - understanding of their goals and objectives,
• - Be responsible for ongoing Client Team communication, engaging in proactive, ongoing
• - communications to provide status, opportunities, manage expectations, and needs associated with
• - achievement of Client’s project,
• - Build and maintain client relationships by providing excellent customer service to both internal and
• - external clients,
• - Provide service support for accounts (handling service issues, invoicing questions and research for
• - individual client requests),
• - Ensure timely and successful delivery of the company services according to customer needs and
• - objectives,
• - Forecast and track key account metrics, accounts P&amp;L, financial analysis and reporting,
• - Drive peak performance and sales success across the accounts,
• - Create, negotiate and close agreements,
• - Develop key presentations to acquire new partnerships,
• - Own and manage partner relationships with the objective to increase revenue and improve partnership,
• - Manage and maintain accounts portfolio assets and information,
• - Train key people as necessary and ramp up on business requirements and client expectations,
• - Identify and develop new business opportunities with existing clients for potential growth attainment,
• - Contribute to ongoing business development, marketing and sales efforts,
• - Manage customer travel, including visa process.

• Job Responsibilities:
• - Expand and consolidate presence in the assigned territory;
• - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• - Collaborate with the sales team to identify and grow opportunities within the territory;
• - Follow-up with existing and new partners in order to provide system training;
• - Position the brand within the travel trade through ongoing product presentations and networking events;
• - Address incident issues, ensuring partners support;
• - Payments control: oversee and ensure accuracy in transaction processing;
• - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• - Provide market & competitive environment analysis;
• - Provide regular comprehensive reporting through CRM and internal systems;

Account Manager jobs in Serbia

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Senior Account Manager

SEO/AI Search Account Manager

B2B Advertising Sales – Account Manager

Account Manager

Junior Account Manager