Account Manager

• Build and maintain relationships with high-value players, serving as their main point of contact for all inquiries, requests, and escalations.
• Understand the preferences, playing habits, and needs of VIP players to deliver personalized service tailored to their individual preferences.
• Develop and implement strategies to enhance player retention and loyalty, including creating exclusive offers, promotions, and events for VIP players.

VIP Account Manager

• Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
• Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
• Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
• Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
• Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
• Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
• Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
• Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
• Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
• Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
• Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Business Account Manager

• Build relationships, rapport and retention with customers.
• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Drive customer performance and revenue growth by making strategic recommendations.
• Develop positive relationships with internal colleagues, support teams and management.
• Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the user experience.
• Manage the process following game certification through the AMMS governmental process to launch.
• Deliver KPIs, Metrics, status reports to management
• Bring a continuous improvement mindset in terms of customer satisfaction and support.
• Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience.
• Managing customer requests and needs.
• Share knowledge in the teams and help contribute to an open and creative work environment.

Key Account Manager

• Portfolio Strategy & Revenue Management: Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
• VIP Lifecycle & Early Life Onboarding: Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
• Retention & Reactivation: Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
• Reporting & Portfolio Insights: Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.

Finnish Speaking VIP Account Manager

• Managing Tier 2 and 3 operators
• Developing and sustaining solid relationships with key customers
• Maintaining and growing revenues from customers’ portfolio
• Ensuring game positioning, working with customers on marketing promotions and other activities to maximize revenues
• Ensure favourable commercial conditions in all partnerships and relations
• Present up and coming game releases that are part of the Relax Roadmap
• Deliver excellence in promotional activities towards customers by working closely with our internal marketing team
• Be a trusted partner to the operators with open knowledge sharing and connections
• Represent both the Relax and Silver Bullet content commercially
• Keep operators up to date with the value proposition of the Relax Platform in terms of new features and partners added
• Represent Relax, our values, and expertise to all stakeholders in the business
• Deliver excellent service to our operators as the point of contact for operators and deliver on requests
• Work with promotions and incentives to promote and position Relax content in a premium position
• Service the operators and ensure quick turnaround of any requests

Account Manager jobs in Malta

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VIP Account Manager

Business Account Manager

Key Account Manager

Finnish Speaking VIP Account Manager

Account Manager