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VIP Account Manager
Bet On TalentJunior Account Manager fostering relationships with high-value players at a new online casino in Malta. Focus on personalized service, retention strategies, and building a VIP program.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and maintaining relationships with high-value players, delivering personalized service, and implementing strategies for player retention and loyalty. Proficient in communication and familiar with the iGaming industry and gambling cultures.
Highest-signal resume keywords
Account ManagementCustomer SupportExcellent Communication SkillsIGaming ExperienceRelationship-Building Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly Attitude
Industry Keywords
VIP Player ManagementPlayer Retention StrategiesGambling CulturesPromotionsExclusive Offers
About the role
Key responsibilities & impact- Build and maintain relationships with high-value players, serving as their main point of contact for all inquiries, requests, and escalations.
- Understand the preferences, playing habits, and needs of VIP players to deliver personalized service tailored to their individual preferences.
- Develop and implement strategies to enhance player retention and loyalty, including creating exclusive offers, promotions, and events for VIP players.
Requirements
What you’ll need- Proven experience in an account manager/ account executive/ sales rep/ customer support agent or similar roles.
- Excellent communication skills in English - C2, both written and verbal.
- Familiarity with Australian, New Zealand or other English gambling cultures is a huge plus.
- Friendly attitude with relationship-building skills to foster positive and lasting partnerships.
- iGaming experience is a strong plus.
Benefits
Comp & perks- Relocation package to Malta, including flight and accommodation.
- Private health insurance, wellness allowance, and communication allowance.
- Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.
- Employee discounts in restaurants and businesses.
- Extended second-parent leave policy.
- Transport provided.