Account Manager

• Develop and maintain strong, long-lasting customer relationships with key accounts.
• Understand customer needs and requirements to promote company solutions effectively.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams.
• Achieve sales targets and outcomes within schedule.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Negotiate contracts and close agreements to maximize profit.
• Keep abreast of the latest industry trends, market activities, and competitors.

Senior Account Manager

• Engage with customers to create demand and drive growth while ensuring the delivery of strong profitable outcomes for GSCO Indonesia.
• Responsible for customer engagement and owner of the sales case through the whole sales cycle (including opportunity & offer strategy, defining expected winning price and customer price presentation) as per GSCO priorities
• Responsible for creating and maintaining the opportunity
• Responsible for order intake forecasts
• High priority Operational responsibilities
• End-to-end accountability for select account(s) within the GSCO Customer Team, including safety, market share, orders, sales, sales margin, contract execution
• Own overall sales case(s) and close deals, with sales involvement throughout all the sales phases
• Drive Sales opportunities/funnel growth and be responsible for correct and up-to-date funnel data and order intake forecasts (IFRS and O2E)
• Contribute to development and execution of the Account Plan. Participate in the development and execution of new sales initiatives and new business development programs to drive incremental business
• Develop and drive the opportunity strategy and win plan
• During offering phase, be accountable for overall Offer strategy & development & negotiation
• Responsible for Hand-over of offer/contract to Delivery for execution
• Bid debriefing and contribution to Win/Loss analysis
• Consolidate customer pricing into customer specific format (Customer Price files (CPF)) with input and validation from Pricing Manager
• Responsible to plan G4 & G5 dates and trigger L2D preparation
• Convert Leads to contacts and opportunities (including e.g., Digital Proposals)
• Create and manage Trials and Demos PSR
• Manage customer satisfaction and proactively drive resolution of all issues
• Customer engagement & satisfaction management
• Build and maintain customer relations and create business opportunities, helping drive and coordinate sales activities towards the customer.
• Provide customer and market intelligence, insights and needs to relevant internal stakeholders
• Additional responsibilities in complex multi-BG cases: Align with Lead Solution Manager to determine high level opportunity scope, initial lead BG/supporting BGs identification
• Perform Opportunity Qualification (no G2 bypass) in alignment with BGs

• Build and manage strategic relationships with Tier-1 and Tier-2 MNOs across multiple regions
• Act as the primary point of contact between CloudCom and operator teams (technical, commercial, legal, and security)
• Lead operator onboarding for Open Gateway / Network API enablement
• Drive adoption of Network APIs including:
• - Number Verification
• - SIM Swap Detection
• - KYC & Identity APIs
• - Device Status & Line Status
• - Silent Authentication
• Define commercial models (revenue share, per-transaction, success-based pricing)
• Support go-to-market strategies with operators and enterprise customers
• Work closely with GSMA Open Gateway and CAMARA standards
• Ensure operator implementations align with CAMARA API specifications
• Represent CloudCom in industry forums, operator workshops, and partner meetings
• Coordinate with Product, Engineering, Security, and Legal teams
• Translate operator network capabilities into developer-ready APIs
• Support roadmap planning based on operator readiness and market demand
• Assist operators with:
• - Security and compliance alignment
• - API SLAs and operational readiness
• - Regulatory considerations (KYC, privacy, consent)
• Support pilots, proofs of concept, and commercial launches

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