Account Manager

• Build and manage strategic relationships with Tier-1 and Tier-2 MNOs across multiple regions
• Act as the primary point of contact between CloudCom and operator teams (technical, commercial, legal, and security)
• Lead operator onboarding for Open Gateway / Network API enablement
• Drive adoption of Network APIs including:
• - Number Verification
• - SIM Swap Detection
• - KYC & Identity APIs
• - Device Status & Line Status
• - Silent Authentication
• Define commercial models (revenue share, per-transaction, success-based pricing)
• Support go-to-market strategies with operators and enterprise customers
• Work closely with GSMA Open Gateway and CAMARA standards
• Ensure operator implementations align with CAMARA API specifications
• Represent CloudCom in industry forums, operator workshops, and partner meetings
• Coordinate with Product, Engineering, Security, and Legal teams
• Translate operator network capabilities into developer-ready APIs
• Support roadmap planning based on operator readiness and market demand
• Assist operators with:
• - Security and compliance alignment
• - API SLAs and operational readiness
• - Regulatory considerations (KYC, privacy, consent)
• Support pilots, proofs of concept, and commercial launches

Carrier Relations Manager

• Lead strategic key account management and go direct business growth for all Indonesia
• Drive commercial performance, develop long-term partnership and ensure profitable
• Create 3 yrs strategic plan in key account, market entry strategy and Portfolio prioritization
• Achieve market share growth in Go direct segmentation, strong relationship and create business review with key account by quarterly
• Take full accountability for revenue, costs and profitability
• Implement structured performance management and KPIs to ensure consistent execution and results
• Lead and develop people to deliver results and grow together as team

Strategic Key Account Manager – Animal Health

• Oversee the Intrepid-client relationship and determine opportunities
• Identify process improvements to grow online sales revenue
• Ensure service level agreement is met
• Work with sales and marketing teams and other support teams
• Design sales growth proposals and handle client communications

Key Account Manager, MY Market

• Build strong, long-term relationships with valued clients
• Lead account planning and drive tailored solutions
• Unlock new revenue opportunities through understanding customer needs
• Collaborate cross-functionally for contract negotiations and product positioning

Key Account Manager

• Take part in new client integrations and manage one or several accounts simultaneously;
• Act as the main point of contact between clients and internal support teams;
• Ensure support processes meet agreed KPIs, SLAs, QA standard;
• Monitor service quality, team discipline, and performance via internal and external QA tools;
• Analyze key metrics, prepare reports, and identify areas for improvement;
• Gather client feedback and translate it into actionable improvements for internal teams;
• Work closely with internal teams to ensure seamless service delivery;
• Maintain internal product and process documentation;
• Support hiring, onboarding, and professional growth of team members;
• Take a leadership role within projects and contribute to long-term client success.

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Carrier Relations Manager

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