Service Delivery Manager

Zyte

Service Delivery Manager overseeing web data extraction and scraping services at Zyte. Managing enterprise client portfolios, SLAs, KPIs, escalations, and cross-functional delivery operations.

Posted 8/8/2026full-timeRemote • 🇭🇷 CroatiaMid-LevelSenior💰 €55,000 - €62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery and account operations, with a strong focus on managing SLAs, KPIs, and operational reporting. Proven ability to build client relationships and translate technical performance data into business language.

Highest-signal resume keywords

Service Delivery ManagementStakeholder ManagementSLA and KPI ManagementCRM Tools ProficiencyProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Pipeline IntegrityOperational ReportingProject Efficiency ManagementChange Request ManagementPerformance Metrics Analysis

Soft Skills

Communication SkillsClient Relationship BuildingCross-Functional CoordinationEscalation Handling

Tools & Technologies

SalesforceOperational Reporting Platforms

Industry Keywords

Enterprise AccountsData DeliveryService LifecycleCommercial AwarenessWeb Scraping

About the role

Key responsibilities & impact

Coordinate with development teams to ensure timely, accurate data delivery in line with SLAs and contractual commitments
Monitor pipelines, feed performance, costs, and delivery schedules, identifying risks or quality issues early and driving them to resolution
Manage the full lifecycle of change requests, from scoping through delivery and billing, with AM and Sales teams
Oversee project margin and profitability and address operational inefficiencies with engineering
Serve as the single point of contact for 10–15 enterprise accounts and ad hoc smaller accounts
Build trusted client relationships through proactive communication and transparent reporting
Act as the primary escalation point for service issues and ensure timely resolution
Ensure client expectations are defined and met across the service lifecycle
Collaborate with engineering, QA, product, infrastructure, and AM/Sales teams
Drive anti-ban, infrastructure, and SLA-credit issues through resolution
Define, track, and report KPIs covering data quality, delivery performance, uptime, and feed health
Translate technical performance data into clear language for clients and stakeholders
Maintain status tracking across active engagements and provide leadership visibility into risks and trends
Monitor project margin and commercial performance and contribute to cost-management decisions

Requirements

What you’ll need

5+ years of experience in service delivery, account operations, or a similar client-facing operational role
Strong stakeholder management and communication skills, translating technical concepts into clear business language
Experience managing enterprise accounts or similarly complex client portfolios
Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role
Commercial awareness and experience managing project efficiency and margin
Proficiency in analysing and articulating service metrics, including uptime, MTTR, and data pipeline integrity
Experience with CRM tools such as Salesforce and operational reporting platforms
Ability to identify data delivery risks and drive issues through resolution
Ability to map statements of work to project delivery and successful data outcomes
Problem-solving mindset with experience in escalation handling and cross-functional coordination
Familiarity with web scraping, data pipelines, or data services is a strong advantage

Benefits

Comp & perks

Compensation: 55,000-62,000 EUR/year
Team Environment: Become part of a self-motivated, progressive, multi-cultural team
Remote Flexibility: Have the freedom & flexibility to work remotely
Cutting Edge: Get the chance to work with cutting-edge open source technologies and tools