Senior Software Engineer 2, Community Support

Zwift

Senior Software Engineer responsible for developing solutions in support of Zwift's 1 million active users. Collaboration with Community Support and engineering teams is key to enhance customer service.

Posted 5/8/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $128,000 - $204,000 per yearWebsite

Tech Stack

Tools & technologies

AngularJavaJavaScriptKafkaKotlinNode.jsPythonReactSDLCVue.js

About the role

Key responsibilities & impact

Partner closely with stakeholders in Zwift's Community Support organization and other engineering teams to define requirements, make trade-offs, and deliver end-to-end technical solutions, including the full software development life cycle.
Identify and recommend improvements in tools and processes which can improve our customers' experience and the efficiency of our Community Support organization.
Establish a deep understanding of the team's technical architecture.
Write clean, efficient, testable, and maintainable code for both front-end and back-end systems.
Conduct code reviews and ensure code quality through automated testing (e.g., unit testing, integration testing, and similar).
Participate in agile development processes, including sprint planning, stand-ups, and retrospectives.
Streamline team processes, creating mechanisms to reduce development churn and minimize technical debt.
Participate in on-call support, monitoring, and troubleshooting of all services owned by the team.
Implement best practices for scalability, maintainability, security, and system performance.
Lean into industry trends, especially in AI, ML, and LLMs, exploring opportunities to leverage these capabilities in new and innovative ways for Community Support applications.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or similar discipline.
7+ years of relevant software engineering experience
3+ years of full stack web/backend development experience.
Excellent communication skills with both technical and non-technical audiences.
Proficiency in front-end technologies and modern web development frameworks (e.g., React, Angular, Vue.js, etc.).
Strong back-end development skills with experience in languages such as Java, Kotlin, Node.js, Python, or similar.
Experience with relational databases and distributed event streaming technologies (Kafka, etc.).
Expertise in modern API design, development, and microservice architectures.
Strong working knowledge of CI/CD pipelines and automated testing frameworks.
Ability to solve complex problems through breadth of knowledge, influencing others, and focused domain expertise.
Track record of leading by example in engineering best practices and mentoring other engineers.
Adaptability and eagerness to learn new technologies as needed.

Benefits

Comp & perks

performance bonuses
equity
full range of medical benefits
financial perks

ATS Keywords

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Hard Skills & Tools

full stack developmentback-end developmentfront-end technologiesJavaKotlinNode.jsPythonrelational databasesAPI designmicroservice architectures

Soft Skills

excellent communicationproblem solvinginfluencing othersmentoringadaptabilityeagerness to learn

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Software Engineering