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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
- Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
- Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
- Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
- Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
- Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
- Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
- Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
- Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization
Requirements
What you’ll need- 5–8+ years of experience in reverse logistics, supply chain, or operations, preferably in consumer hardware or durable goods
- Experience managing 3PLs and external partners in a global environment
- Strong operator mindset with a track record of building and scaling processes—not just managing them
- Demonstrated ability to improve cost, quality, and speed in logistics or returns operations
- Experience with B2B returns, RMA workflows, and credit/reconciliation processes within ERP systems (NetSuite or similar preferred)
- Ability to work cross-functionally with Support, Product, Finance, and Engineering teams
- Data-driven, with the ability to define metrics, analyze performance, and act on insights
- Experience with ERP/WMS systems (NetSuite or similar preferred)
- Comfortable operating in ambiguity and building structure where processes are not yet defined
- Bonus points: Experience with refurbishment, repair, or recommerce programs (CPO, resale, trade-in)
- Familiarity with returns or warranty platforms (e.g., Two Boxes, Claimlane, or similar)
- Background in hardware products (fitness, electronics, bikes, or similar)
- Experience with inventory recovery, grading standards, or parts harvesting workflows
- Experience supporting wholesale, retail, or distributor return programs with financial reconciliation
- Exposure to global warranty operations or service networks
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reverse logisticssupply chain managementoperations managementB2B returnsRMA workflowscredit reconciliationdata analysisinventory recoverygrading standardsparts harvesting
Soft Skills
operator mindsetcross-functional collaborationdata-driven decision makingprocess improvementability to work in ambiguitybuilding scalable operationscontinuous improvementperformance metrics managementcost optimizationquality improvement