Manager, Global Reverse Logistics

Zwift

Manager responsible for executing global reverse logistics operations across D2C and B2B channels at Zwift. Enhancing margin recovery and improving customer experience through optimized processes.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $84,500 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization

Requirements

What you’ll need

5–8+ years of experience in reverse logistics, supply chain, or operations, preferably in consumer hardware or durable goods
Experience managing 3PLs and external partners in a global environment
Strong operator mindset with a track record of building and scaling processes—not just managing them
Demonstrated ability to improve cost, quality, and speed in logistics or returns operations
Experience with B2B returns, RMA workflows, and credit/reconciliation processes within ERP systems (NetSuite or similar preferred)
Ability to work cross-functionally with Support, Product, Finance, and Engineering teams
Data-driven, with the ability to define metrics, analyze performance, and act on insights
Experience with ERP/WMS systems (NetSuite or similar preferred)
Comfortable operating in ambiguity and building structure where processes are not yet defined

Benefits

Comp & perks

performance bonuses
equity
full range of medical, financial, and other perks and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reverse logisticssupply chain managementoperations managementdisposition logicrefurbishment workflowscost-to-serve optimizationB2B returns workflowscredit issuancedata analysisperformance metrics

Soft Skills

operator mindsetcross-functional collaborationcontinuous improvementproblem-solvingdata-driven decision makingadaptabilityprocess buildingcommunicationleadershiporganizational skills