Own the technical delivery lifecycle following contract signature through production deployment and early adoption
Lead and grow a team of Solutions Engineers and Forward Deployed Engineers
Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals
Ensure consistent, high-quality execution across multiple concurrent enterprise implementations
Establish best practices for onboarding, implementation, integration, and go-live readiness
Set customers up for success across multiple different high priority use cases
Ensure customers achieve rapid time-to-value from the Zus platform
Personally engage on strategic or technically complex customer deployments
Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
Troubleshoot complex interoperability and data pipeline issues
Work directly with engineering teams to deploy and operationalize Zus products
Serve as a trusted technical advisor to customer technical and operational stakeholders
Support customers in building production-grade applications and workflows on top of Zus APIs
Help customers operationalize clinical and operational data across care delivery workflows
Lead the development of reference architectures and deployment patterns
Identify integration opportunities that accelerate product adoption and expansion
Oversee technical onboarding and training programs for new customers
Enable customer engineering and product teams to effectively build on the Zus platform
Develop documentation, workshops, and enablement resources for technical users
Lead the adoption of AI tools and automation frameworks across the delivery organization
Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
Develop reusable automation patterns for all parts of the Zus ecosystem
Help customers leverage Zus data to power AI-enabled workflows and analytics applications
Translate customer implementation patterns into platform improvement
Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
Communicate customer needs to the Product & Engineering teams

Requirements

10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software
Proven experience leading customer-facing teams and scaling implementation or professional services functions
Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations
Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)
Experience designing scalable implementation frameworks and reusable integration patterns
Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)
Executive presence and the ability to build trust with both technical and non-technical stakeholders
Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed
A self-starter mindset and comfort operating in a fast-paced, evolving startup environment
Passion for improving healthcare through better access to and use of data
Willingness to travel up to ~25% for customer engagements, industry events, and company meetings
Bachelor’s degree in Business, Engineering, or a related field (advanced degree a plus)

Benefits

Competitive compensation that reflects the value you bring to the team a combination of cash and equity
Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solutions engineeringsystems integrationhealthcare data interoperabilityFHIRHL7CCDEHR integrationsAPIsdata ingestion pipelinesETL

Soft Skills

leadershipstrategic thinkingcommunicationtrust buildingself-starter mindsetproblem-solvingteam developmentcustomer engagementadaptabilitycollaboration

Certifications

Bachelor’s degreeadvanced degreeHIPAA complianceSOC 2 compliance