Zus Health

Operations

• Build and maintain the metrics and dashboards that track clinical data coverage across the Zus network — by geography, network, data type, and customer
• Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders
• Deliver the regular coverage intelligence that helps every customer understand the depth and breadth of their data — and what's driving any gaps
• Work closely with support and solutions teams to translate coverage findings into operational actions — escalations, network outreach, configuration changes
• Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes
• Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems
• Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster
• Experiment with AI tools (including Claude) and BI platforms to accelerate how the team operates
• Partner with engineering and product to ensure the systems we rely on generate the signals we need
• Translate operational data into product requirements — if a coverage gap is systematic, you'll articulate why it's a product problem and what solving it would require
• Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable

Interoperability Operations Analyst

Chief Marketing Officer

• Develop and execute a comprehensive marketing strategy aligned with company growth objectives, revenue goals, and product adoption
• Own and evolve Zus’ positioning, messaging, and category narrative within the healthcare technology landscape
• Establish and track KPIs across pipeline generation, marketing influence, conversion, engagement, brand awareness, and customer expansion
• Partner closely with Sales leadership to optimize pipeline creation, account engagement, and GTM effectiveness
• Build and scale multi-channel demand generation programs across digital, field, ABM, lifecycle, partner, and content marketing
• Design campaigns that drive measurable pipeline growth and accelerate enterprise deal cycles
• Develop and optimize lead nurturing and account engagement strategies throughout the buyer journey
• Lead strategic field marketing initiatives including conferences, executive dinners, customer events, webinars, and industry activations
• Analyze campaign performance and marketing attribution to continuously improve ROI and GTM efficiency
• Translate complex healthcare data and interoperability concepts into compelling messaging and market-facing narratives
• Partner with Product and Commercial teams to launch new products, features, and strategic initiatives
• Develop sales enablement materials, customer-facing collateral, pitch decks, case studies, and thought leadership content
• Ensure consistency across brand, voice, messaging, and customer experience
• Lead marketing operations, automation, and tooling strategy across platforms such as HubSpot, Salesforce, Webflow, analytics, and AI-enabled systems
• Identify opportunities to leverage AI tools and automation to improve marketing productivity, campaign performance, personalization, reporting, and content development
• Establish scalable processes, reporting frameworks, and operational rigor to support company growth
• Bring a data-driven approach to experimentation, optimization, and resource allocation
• Recruit, mentor, and develop a high-performing marketing organization over time
• Foster a culture of ownership, creativity, operational excellence, and continuous learning
• Serve as a collaborative cross-functional leader and trusted partner across the business.

Interoperability Operations Analyst

Head of Marketing