Zus Health

Operations

• Build and maintain the metrics and dashboards that track clinical data coverage across the Zus network — by geography, network, data type, and customer
• Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders
• Deliver the regular coverage intelligence that helps every customer understand the depth and breadth of their data — and what's driving any gaps
• Work closely with support and solutions teams to translate coverage findings into operational actions — escalations, network outreach, configuration changes
• Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes
• Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems
• Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster
• Experiment with AI tools (including Claude) and BI platforms to accelerate how the team operates
• Partner with engineering and product to ensure the systems we rely on generate the signals we need
• Translate operational data into product requirements — if a coverage gap is systematic, you'll articulate why it's a product problem and what solving it would require
• Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable

Interoperability Operations Analyst