Customer Service Representative

ZURU

Customer Service Representative supporting ZURU’s FMCG brands and customer operations in Warsaw. Managing orders, inventory, 3PL logistics, invoicing, and multilingual customer relationships.

Posted 8/24/2026full-timeWarsaw • 🇵🇱 PolandJunior💰 PLN 13,000 - PLN 15,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, order fulfillment, and inventory management while ensuring compliance with invoicing requirements. Proficient in building customer relationships and driving operational efficiency through collaboration with cross-functional teams.

Highest-signal resume keywords

Customer OnboardingOrder FulfillmentInventory Management3PL CoordinationFluency in German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ExperienceCustomer Service ExperienceOrder ProcessingData Integrity ManagementInventory Replenishment Planning

Soft Skills

Strong Communication SkillsMultitasking SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

EDI System3PL Services

Industry Keywords

Customer RelationsCo-PackingInvoicing Compliance

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Lead new customer onboarding by setting up ZURU as an approved vendor and completing customer profile documentation
Build and maintain strong, long-term customer relationships
Drive operational efficiency and continuous process improvements across customer operations
Manage customer-specific product listing requirements and maintain data integrity
Train and monitor the China CSR team on product listings and compliance
Master customer order fulfillment guidelines and oversee accurate order execution
Map customer order fields to ZURU’s EDI/system for automated order processing
Lead inventory replenishment planning and manage replenishment schedules
Collaborate with the China CSR team to allocate stock in the system
Liaise with 3PL providers and customers to resolve routing and fulfillment issues
Coordinate specialized 3PL services, including co-packing, display assembly, palletizing, and stickering
Ensure compliance with customer- and country-specific invoicing requirements
Partner with China CSR and System Support teams to automate document generation
Monitor order payment status and support accounts receivable reconciliation
Assist with customer billing disputes
Identify and resolve operational issues and improve 3PL performance
Respond to customer inquiries and provide administrative, coordination, and operational support

Requirements

What you’ll need

High school diploma or equivalent
1–3 years of experience in logistics and customer service
Experience in order fulfillment, inventory, and customer relations
Experience coordinating with 3PL or co-packing is a preferred advantage
Strong communication and multitasking skills
Strong problem-solving and organizational skills
Fluency in English, Polish, and German
German proficiency level required on application

Benefits

Comp & perks

High-performing culture encouraging excellence
Opportunities for learning, performing, and improving
Career development opportunities
Wellbeing benefits and tools
Flexible/hybrid work arrangement