Zurn Elkay Water Solutions

Business Development Rep

• Identify and assist to develop strategic relationships with partners or potential customers
• Assist in the development of a strong pipeline of new customers and projects in accounts through direct or indirect customer contact and prospecting
• Work with marketing, sales and product development teams to implement business development initiatives
• Review plans and specifications for Finish Plumbing and Drinking Water product line opportunities
• Perform quantity take offs from plans for Finish Plumbing and Drinking Water product lines
• Send qualified leads to Reps
• Provide quotations from material take-off
• Update Finish Plumbing and Drinking Water product line funnels as agreed upon
• Tactical or strategic support of annual planning initiatives or periodic strategic projects

Business Development Specialist

Operations

• The Business Director – ZEBS leads operational excellence initiatives to deliver relevant business objectives
• Acts as a strategic thought partner to drive accelerated commercial and financial performance
• Provides strategic leadership with hands-on implementation of both Lean manufacturing and continuous improvement methodologies
• Serves as a key member of the Business leadership team identifying opportunities to improve or accelerate business objectives
• Coaches and mentors business managers and associates in use of ZEBS commercial processes
• Partners closely with various teams to align daily execution with strategic business goals
• Champions a culture of operational excellence through coaching and training

Director, Commercial & Operations

Customer Support

• Interpret architectural and construction drawings to produce & process accurate quotations, submittals and layout drawings; reviews project specifications to ensure product offering is in compliance
• Careful reproduction of floor plans into Hadrian software; may include supplemental AutoCAD drawings to understand the specification
• Learn and develop clear understanding of product knowledge in reference to Hadrian product offering (does Hadrian meet the customer’s specification needs?)
• Identify whether Hadrian offering meets codes in specific states in the US, such as ADA, AST, E84 and Fire Codes.
• Understand material and fabrication in relation to Hadrian’s ability meet custom Locker or Toilet Partition requests
• Proficiently navigates and maintains data in the JD Edwards ERP system to obtain order specific information about order status, ship dates and to process cases, credits & RMA
• Order management via JDE & PCN (company’s’ in house software) from order entry to post-shipment, including custom order entry and occasional AutoCAD drawings
• Effectively communicates and collaborates with engineering staff and production team to pursue and develop solutions to unique/custom projects using AutoCAD.
• Process and verify orders with a high level of accuracy; attention to detail is essential
• Daily and time sensitive review of orders on hold prior to releasing into production
• Ensure quality and accuracy of technical documentation, custom order entry and layout packages throughout the order lifecycle.
• Dedicated review of ETA’s; order statuses, shipment and freight quote requirements and coordination of Bills of Lading for pick up orders
• Review Credit holds on orders; issue credits and RMAs as required
• Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products
• Supports & collaborates with sales channel to deliver exceptional customer support
• Effectively & proactively communicates with shipping, operations, engineering, accounting & IT teams to resolve issues and for improvement initiatives.
• Upon discovery, report system bugs to IT team
• Expectation of daily display of professionalism, communicate with honesty and empathy to customers
• Seek out and internalize feedback for continuous improvement both in your role and for the betterment of the department and Hadrian overall
• Regularly display a willingness to collaborate and assist others on the customer service team; pivoting between business unit sectors & product lines when necessary
• Assists in the development & implementation of department/company process changes and improvement initiatives
• Contributes to the overall functioning of the team by maintaining awareness of emerging issues and sharing best practices, both internally and externally, and building effective working relationships across the team and company
• Other duties as requested

Customer Service Representative, Construction Products

• Manage the Elkay residential sales strategy and execution with our rep agencies, providing direction, training, and tools to ensure delivery of initiatives.
• Convert new single family builder business to drive specifications and sales to Elkay showroom partners.
• Manage customer relationships with key showroom personnel and execute strategic growth initiatives with showrooms to gain increased displays, stock, and joint pull through sales activities.
• Drive increased specifications with residential architects and designers through brand awareness activities, product presentations, active involvement in networking associations, and other strategic initiatives.
• Ensure successful residential new product launches including completing product training, launch events, and ensuring display gains.
• Collect, analyze and report on residential trends and provide market information, including competitive information, programs and pricing to product management and marketing.
• Manage implementation of showroom programs, promotions, and CRM adoption.

Business Development Manager – Residential Sales

Manager

• Responsible for developing assigned National OCS Distributors in alignment with the company’s strategic objectives
• Promotes organization initiatives to assigned customers in order to meet strategic new business objectives and grow existing customer volume and revenue
• Focuses on growing and developing existing clients, together with generating new business to meet strategic business objectives
• Responsible for developing and implementing strategies to grow the organization's business; executing contracts; and account and brand forecasting
• Works within long term (3-5 years) sales strategies to deliver consistent revenue and share growth at assigned accounts
• Establish key relationships with leading accounts
• Create product demand and Brand preference with these identified accounts
• Create strategic account management plans built around account growth strategies, price management, product conversion initiatives and marketing opportunities
• Create and manage a pipeline of opportunities and deliver profitable sales targets established annually

National Accounts Manager

Product Manager

• Lead product planning, pricing, channel strategies, and go-to-market activities for connected products and services.
• Maintain centralized repositories for product information, ensuring materials are current and easily accessible.
• Define and own the vision and roadmap for Connected Solutions across B2B omni-channels, ensuring alignment with business unit strategies.
• Analyze product performance, competitiveness, and market trends; develop strategies based on research and analysis.
• Conduct market and user research, leveraging VOC and usability testing to identify needs and communicate impactful value propositions.
• Work with engineering, hardware, marketing, sales, commercial, and IT teams to align priorities and deliver integrated release plans.
• Own and manage the product backlog, ensuring well-defined user stories, epics, and acceptance criteria aligned with the roadmap and stage-gate milestones.
• Gather and analyze user feedback and product data to guide enhancements, prioritize features, and measure adoption and engagement via KPIs.
• Use structured stage-gate principles for product lifecycle management, ensuring clear deliverables and data-driven decisions.
• Collaborate with marketing to launch and optimize digital campaigns, landing pages, and lead generation funnels, ensuring robust tracking and continuous improvement.

Connected Product Owner

Product Marketing

• Develop and execute marketing growth plan for the Drains product category/business unit with insights from product management, channel marketing and sales, directly contributing to revenue growth targets.
• Lead brand strategy for the Drains product category/business unit, including positioning, value proposition, and competitive differentiation.
• Own new product launch execution from concept to market, including go-to-market strategy, messaging, and sales enablement tools.
• Drive measurable business outcomes including market share growth, product adoption rates, and revenue contribution through strategic marketing initiatives.
• Establish and track KPIs for marketing campaigns and product launches , ensuring data-driven decision making and accountability for results.
• Lead cross-functional collaboration between product, marketing, sales, and creative teams to ensure alignment on market strategy and customer needs.
• Establish and analyze market intelligence , including competitive benchmarks, customer insights, and industry trends to inform strategic decisions.

Product Marketing Manager

Software Engineer

• Work with business and the IT departments, providing leadership to identify and implement IT solutions that enable and support the business
• Involved at all stages of the development life cycle: initial analysis, implementation, integration, testing, debugging and support
• Lead end-to-end analysis, design, development, and deployment of enterprise applications with a focus on supply chain, finance, and warehouse management systems
• Convert functional business requirements into customized software applications used to support supply chain processes and collaborate with Oracle Developers and Analysts to troubleshoot technical defects and break fixes
• Develop, Deploy and implement ERP applications including defining business requirements, detailed process and system design, system configuration, gap analysis, business integration testing, data conversion, end-user training, implementation rollout, and post implementation support utilizing Oracle R12 and upgraded versions of Oracle
• Full software development lifecycle for all aspects of Oracle using technical tools, including, but not limited to, Oracle PL/SQL, Packages, Functions, Triggers, Adhoc reports, Dashboards, Oracle Forms, XML Publisher, APEX, and OIC
• Coordinate with QA team during test cycle for bug fixes and enhancements
• Create and maintain technical documents
• Provide ongoing production support after go-live and participate in developing positive customer relationships which make it possible to influence positive change and contribute to collaboration in defining and implementing IT solutions
• Provides operational consulting to customer departments in the use of systems to support effective business processes
• Works collaboratively and professionally in a team environment with other Elkay associates to achieve goals.

Senior Oracle Developer

• Directs the execution of the business development vision, strategy, plans and processes to drive retrofit sales, increase revenue, expand markets and accomplish financial objectives.
• Own the funnel growth and retrofit sales performance for territory consisting of multiple regions.
• Works directly with the Director of Retrofit & MRO to align the sales and profitability strategies with the business unit goals.
• Deploy strategic sales plan and funnel strategy/escalations.
• Accountable for robust CRM adoption to manage team's sales pipeline, account management, and opportunity management.
• Identify risks/shortfalls and develop countermeasures for meeting KPIs.
• Hire, develop and retain team members holding them accountable on execution.
• Align BDM team with strategic partnerships and collaborations with Reps, channel partners, distribution partners, contractors, etc.
• Aligns with internal Regional, Omni, FEI leaders to ensure funnels are aligned and deals are effectively and timely quoted and closed.
• Provides strategic direction to team on how to continue to nurture opportunities and pull them through the sales funnel; owns/manages whale opportunity strategies for spec conversions.