Zurn Elkay Water Solutions

Financial Planning and Analysis

• Reporting to the Finance Director, provide timely financial and operational analysis in a dynamic, lean manufacturing environment
• Analyze results, identify trends, develop reports, and communicate findings to senior management and business partners
• Process improvements, booking journal entries, and performing account reconciliations
• Various ad-hoc projects based on current business needs
• Support Drinking Water Business Unit mainly based in Freeport, IL facility

Senior Financial Analyst

Customer Support

• Own the end-to-end customer experience across all operations center touchpoints, ensuring timely, accurate, and consistent delivery of products and services.
• Serve as the senior escalation point for strategic and high-impact customer issues, resolving complex problems while restoring customer confidence and trust.
• Establish and maintain strong partnerships with Sales, Service Center Operations, and Regional Leaders to proactively align on customer needs, priorities, and service commitments.
• Monitor customer-facing KPIs (e.g., backlog aging, order accuracy, responsiveness, OTIF) and translate performance insights into actionable improvements that materially enhance customer satisfaction.
• Use customer feedback, call/case trends, and service data to identify recurring pain points and lead cross-functional actions to permanently eliminate them.
• Lead and inspire supervisors, group leaders, and associates through clear expectations, coaching, accountability, and recognition.

Customer Care Manager

Manager

• Serve as the Dynamics 365 Finance and Operations functional and technical thought leader in the configuration of key financial integrations, GL structures, financial workflows, and audit controls in Dynamics 365 Finance and Operations.
• Own and manage the integration between Dynamics 365 Finance and Operations and other systems like Basware, SureTax, Workday payroll and employee interfaces.
• Work with external software vendors.
• Work proactively to identify, communicate, and plan for anticipated financial relevant integration requirements.
• Develop positive relationships with finance partners to influence positive change and contribute to collaboration.
• Evaluate the impact of system changes to both internal and external team members and stakeholders and guide in the creation and communication of those changes.

ERP GL Systems Manager

Software Engineer

• Lead end-to-end analysis, design, development, and deployment of enterprise applications with a focus on supply chain, finance, and warehouse management systems.
• Convert functional business requirements into customized software applications used to support supply chain processes and collaborate with Oracle Developers and Analysts to trouble shoot technical defects and break fixes to create scalable and robust global supply chain solutions.
• Develop, deploy, and implement Enterprise Resource Planning (ERP) applications including defining business requirements, detailed process and system design, system configuration, gap analysis, business integration testing, data conversion, end-user training, implementation rollout, and post implementation support utilizing Oracle R12 and upgraded versions of Oracle.
• Design, develop, and unit-test new enhancements on Order Entry and Purchase orders, Descriptive flex field enhancements, upkeep of legacy program, decommissioning of old database objects, packages, triggers, etc.
• Coordinate with Quality Assurance team during test cycle for bug fixes and enhancements.
• Create and maintain technical documents.
• Provide ongoing production support after go-live and participate in remediating Warehouse Shipping Process and Advance pricing process from Sales Agreements to Order Entry.
• Develop positive customer relationships which make it possible to influence positive change and contribute to collaboration in defining and implementing IT solutions.
• Provide operational consulting to customer departments in the use of systems to support effective business processes.
• Design and develop Ad hoc reports, Dashboards, and forms using Oracle Report, Oracle Forms, and XML Publisher.

Senior Financial Analyst

Customer Care Manager

ERP GL Systems Manager

Lead Application Developer