Zurich Insurance

Business Analyst

• Contribuir a elaborar las presentaciones de los distintos comités y reuniones con la alta dirección.
• Participar en la definición e implementación de los proyectos en los que participa el equipo suscripción y producto.
• Apoyar al equipo de Salud en la gestión de los distintos stakeholders.
• Apoyar al equipo de Salud en tareas diversas del día a día (elaboración de documentación, análisis numéricos, seguimiento de tareas pendientes, ...)

Trainee Business Analyst de Salud

Risk

• Contribute to a multi-stakeholder project to operationalize climate data, by calibrating and deploying climate-adjusted financial loss models for customer-facing and underwriter-driven applications
• Develop selected peril-specific financial loss models in collaboration with others across the organisation
• Research, source and analyse data from internal and open-source databases
• Coordinate with Group Accumulation Management (Research and Development) and others on the technical aspects of catastrophe loss models
• Liaise with customer-facing colleagues from Zurich Resilience Solutions for the implementation of the models & communication of output, including through visualization tools and documentation

Climate Risk Modeller

Marketing

• Drive growth and profitability in all assigned products
• Manage daily work processes to achieve operational objectives
• Analyze needs and recommend improvements
• Lead short-term projects
• Develop and maintain relationships with customers

Senior Marketing Specialist

Administrative Assistant

• Processes customer requests via phone or written requests
• Builds and maintains customer relationships
• Identifies improvement opportunities
• Contributes to team culture and standards

Admin Assistant

• To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Marketing Specialist

Outside Sales

• Prospecting: Identifying and developing new business prospects, focusing on providing Finance & Insurance products to large automotive dealers, while also supporting P&C product marketing within the assigned territory.
• Relationship Management: Building and maintaining strong relationships with both new and existing customers. Effectively communicating with internal and external stakeholders via various channels (in-person and virtual) to maintain solid relationships.
• Closing: Managing and growing your assigned territory to achieve profitability and exceed sales targets.
• Direct Sales: Conducting sales presentations either in-person or via Microsoft Teams.
• Consulting: Collaborating with field team members to ensure seamless implementation of programs and products, while strengthening customer relationships.
• Building market share: Working remotely in an entrepreneurial environment

Outside Sales, F&I Executive

Backend Engineer

• oversee the design, implementation, and maintenance of our DB2 on Linux servers
• assist with creation and maintenance of end-to-end automation of deployment, monitoring, and infrastructure management of database services
• design and implement database structures that meet the business requirements while ensuring scalability, reliability, and performance
• develop custom scripts to increase system efficiency and lower the human intervention time on any tasks
• perform database tuning, troubleshooting, and optimization to ensure optimal performance and minimize downtime
• provide consultation to business personnel, the development team and infrastructure team with the design and support of host systems with client and internal applications by participating in project meetings
• design DB2 solutions including architecture, deployment processes, providing end-to-end database support for cloud services through monitoring, incident response, and incident resolution for the Public Cloud Platform environment
• provide support and expertise to troubleshoot issues on the public cloud database platforms (Azure) for hosted workloads
• Infrastructure as Code (IaC) using Azure DevOps and Ansible to automate DB2 build and configuration in cloud environments, build and configuration standards
• troubleshoot and provide solution connection of various types and native clients
• lead and mentor junior database administrators, engineers and developers
• stay updated with the latest trends and technologies in database management and security

DB2 Database Engineer

Executive Assistant

• Deliver confidential and high-quality administrative support to members of Senior Management
• Organize and prioritize daily tasks, ensuring work is completed accurately and on time
• Welcome and direct internal and external stakeholders
• Answer and screen phone calls, manage simple email responses, and support clear communication for leadership
• Compose routine and non-routine correspondence based on notes or instructions
• Process incoming mail, ensuring it reaches the right people promptly
• Schedule and coordinate meetings, appointments, and business activities
• Manage office supplies and organize travel logistics using Zurich’s internal procurement tools
• Prepare expense reports and handle payments for business expenses
• Uphold compliance with legal and regulatory standards in daily operations
• Access, process, and analyze data to support business decision-making
• Identify and propose improvements to enhance business processes
• Provide general clerical support and assist staff in processing transactions to meet service standards
• Coordinate onboarding and offboarding activities for employees
• Deliver reception and office support, creating an inviting workplace for visitors and team members

• Deliver confidential and high-quality administrative support to members of Senior Management.
• Organize and prioritize daily tasks, ensuring work is completed accurately and on time.
• Welcome and direct internal and external stakeholders.
• Answer and screen phone calls, manage simple email responses, and support clear communication for leadership.
• Compose routine and non-routine correspondence based on notes or instructions.
• Process incoming mail, ensuring it reaches the right people promptly.
• Schedule and coordinate meetings, appointments, and business activities.
• Manage office supplies and organize travel logistics using Zurich’s internal procurement tools.
• Prepare expense reports and handle payments for business expenses.
• Uphold compliance with legal and regulatory standards in daily operations.
• Access, process, and analyze data to support business decision-making.
• Identify and propose improvements to enhance business processes.
• Provide general clerical support and assist staff in processing transactions to meet service standards.
• Coordinate onboarding and offboarding activities for employees.
• Deliver reception and office support, creating an inviting workplace for visitors and team members.

Actuary

• Support the development, implementation, and monitoring of Life Scheme Underwriting and Pricing frameworks across Zurich’s life businesses
• Carry out expert review and give guidance on complex cases, providing high quality, value creating underwriting input
• Contribute to the evolution of pricing tools, underwriting practices, and the use of analytics to improve consistency and outcomes across markets
• Strengthen local underwriting capabilities through targeted training, technical guidance, and knowledge sharing
• Perform technical underwriting and portfolio reviews, identifying emerging risks and recommending actionable improvements

Group Insurance Underwriting – Actuarial Pricing Specialist

Operations

• Maintain effective vendor relationships and monitor performance against agreed KPIs and service levels.
• Manage day-to-day operational matters and escalations for outsourced services such as roadside assistance, car replacement, and takaful surplus processes.
• Support contract administration activities including renewals, compliance monitoring, and service standard adherence.
• Resolve operational issues promptly through structured analysis and coordination with relevant stakeholders.
• Analyze operational data and performance trends to identify gaps, risks, and improvement opportunities.
• Gather, document, and validate business and user requirements for operational enhancements and new initiatives.
• Translate requirements into clear functional specifications, user stories, and test scenarios.
• Coordinate and manage User Acceptance Testing (UAT), ensuring solutions meet business and operational needs prior to deployment.
• Support process improvement initiatives to enhance efficiency, control, cost management, and customer experience.
• Prepare management reports and dashboards on operational performance, vendor outcomes, and improvement initiatives.
• Document requirements, processes, testing outcomes, and operational controls in accordance with team standards and governance requirements.

Operations Implementation Analyst

Data Analyst

• Analyze large and complex datasets to identify trends, patterns, and actionable insights.
• Develop and maintain interactive dashboards and reports using Tableau and Power BI.
• Write efficient SQL queries to extract, manipulate, and validate data.
• Utilize Excel (including advanced functions) and Power Query for data preparation and analysis.
• Collaborate closely with Finance, Operations, and CRM teams to understand business needs and provide data-driven insights.
• Coordinate with Production Support and Development teams to support data requirements, troubleshoot issues, and enable smooth delivery of solutions.
• Communicate analytical findings effectively to both technical and non-technical stakeholders.
• Ensure data accuracy, consistency, and integrity in all reporting outputs.

Data Analyst – 12 Months Contract

• Support the UK CRO and management team in managing operational risk across the UK.
• Lead a team of operational risk and controls professionals.
• Identify risks at an early stage and initiate control measures.
• Conduct risk assessments and analysis to identify risks and problems.
• Oversee and challenge 1st Line of Defense activities.
• Validate findings with relevant stakeholders and verify results.
• Develop and enhance operational risk appetite and tolerance thresholds.
• Implement risk mitigation strategies and contingency plans.
• Responsible for end-to-end implementation of the Internal Control Integrated Framework.
• Lead second-line assurance over control design and effectiveness.
• Deliver clear, timely reporting to senior management, committees, and Boards.

Head of Operational Risk and Controls

Analyst

• Liderar la definición y elaboración de requisitos para soluciones y características basadas en PEGA
• Trabajar con SMEs comerciales para capturar necesidades comerciales y traducirlas en requisitos funcionales centrados en PEGA, historias de usuario y flujos de proceso
• Colaborar con equipos de desarrollo de PEGA para garantizar la implementación precisa de flujos de trabajo, toma de decisiones y soluciones de gestión de casos
• Proporcionar soporte continuo durante el desarrollo a través de aclaraciones, refinamiento de backlog y pruebas previas a UAT
• Apoyar revisiones de sprint ayudando a demostrar casos de uso de PEGA y resultados comerciales
• Participar en validaciones posteriores a la puesta en marcha y proporcionar la aprobación de BA para las características y épicas asignadas
• Asistir a los usuarios comerciales durante UAT, revisiones comerciales anticipadas, Model Office y sesiones de capacitación relacionadas con las soluciones PEGA

Business System Analyst

Software Engineer

• Develop and manage solutions using Microsoft Power Platform
• Integrate technologies to optimize processes, automate workflows, and enhance collaboration
• Administration of SharePoint Online, configuration of permissions and content management
• Design functional solutions, train and support end users, document processes and best practices

Trainee Business Analyst de Salud

Climate Risk Modeller

Senior Marketing Specialist

Admin Assistant

Marketing Specialist

Outside Sales, F&I Executive

DB2 Database Engineer

Executive Assistant

Executive Assistant

Group Insurance Underwriting – Actuarial Pricing Specialist

Operations Implementation Analyst

Data Analyst – 12 Months Contract

Head of Operational Risk and Controls

Business System Analyst

SharePoint Developer