Zurich Insurance

Customer Support

• Focus on remote application and workstation hardware/software troubleshooting over the phone
• Responds to telephone inquiries concerning support, processing, or request procedures
• Records inquiries, repair and service requests, resolves or directs requests
• Escalates to or consults with senior staff when solution is unclear
• Reports problems with procedures and suggests improvements
• Performs diagnostics and troubleshooting for customer technical-related problems
• May be assigned as a focal point for emergency software and/or issues or requests

Application Support Specialist I, RCIS

Actuary

• Play a pivotal role in shaping pricing, regulatory filings, and actuarial strategy for North American travel insurance portfolio
• Lead major multi-state pricing and filing projects
• Bring deep GLM and modeling expertise
• Help modernize actuarial toolkit
• Lead pricing analysis and GLM modeling across retail and wholesale travel products
• Develop actuarial memos, exhibits, and manuals for 50-state filings
• Own actuarial projects end-to-end
• Perform rate indications, experience studies, and ongoing monitoring to support profitability goals
• Collaborate with internal teams to advance key workstreams
• Maintain, enhance, and document actuarial tools, models, and processes

Supervising Actuary

Underwriter

• Managing all operational activities associated with high volume, mid-size to large accounts.
• Managing a team of 5-7 Underwriting Associates, end to end and as the point of contact for customers and underwriting leadership
• Ensuring teams meeting key operational performance goals
• Regular performance evaluations
• Managing the workflow and distribution of work amongst team members
• Performing customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participating in key account business relationships in person or teleconference with Underwriters
• Providing oversight and leading key checkpoint processes for teams
• Coordinating relevant agenda, communications, and discussion points for regional meetings and trainings

Underwriting Account Service Manager

• Responsible for the resolution of customer billing inquiries, received by incoming calls and e-mails
• Partner internally to find the answer to the customers billing questions
• Communicate resolution to customer

Customer Service Representative

Risk

• Provide expert risk engineering and risk management advice to underwriting and claims teams, customers, and Zurich Resilience Solutions clients across Australia and New Zealand
• Deliver consistent, high-quality risk engineering services
• Conduct risk assessments across diverse industries
• Produce technical assessments aligned with international standards
• Engage with customers and participate in mentoring other risk engineers
• Support business development and achievement of financial targets

Senior Risk Engineer – Motor

• Perform complex analyses with minimal direct supervision including production and reporting of capital results and scenarios
• Contribute to regular processes including Standard Formula calculation, Reinsurance assessments, and specific projects
• Review and update internal model methodology, expert judgements & limitations
• Support the annual model recalibration and parameter reviews
• Ensure compliance with internal governance rules and regulatory requirements
• Develop and enhance technical tools for analysis and reviews
• Support cross-functional discussions across Internal Model and other topics
• Collaborate with teams across the TCOE, ZIE HO, branches and Zurich Group
• Effectively manage and develop relationships with senior colleagues
• Assist more junior team members with standard actuarial, capital and performance analytic tasks

Capital Actuary

Compliance

• Support the development of insightful internal compliance reports and second-line knowledge sharing
• Identify enhancement opportunities and propose pragmatic solutions to meet regulatory requirements
• Participate in compliance innovation activities, including exposure to data analytics tools
• Contribute to ongoing and coming compliance-related projects
• Support the AML tool transformation project, including coordination, testing and training activities
• Assist Cloud migration of the current screening platform and uplift of normalized files to a single file format
• Implementation of new modules for Transaction Monitoring
• Deployment of automated Customer Risk Rating
• Support validation of the local Compliance Framework to assess alignment with relevant policies, local requirements, internally defined minimum standards, and best practices in the following areas: Customer-Facing Conduct (CFC): including proposition management (PRO), intermediary management, and sales process (SAD), with a focus on customers' sustainability preferences (ESG)
• Data Privacy and Records Management: including data retention validation
• Anti-Bibery and Anti-Corruption (ABC): ensuring robust controls and practices are in place
• Conflicts of Interest and External Engagement (COI/EE): evaluating governance and transparency mechanisms
• Assist in the compliance operations when necessary

Senior Compliance Officer – One-Year Contract

• Play an important part in our financial reporting processes—supporting statutory and internal reporting
• Investigate trends in claims, customer behaviour, and risk
• Use analytics and AI techniques to uncover insights and grow your technical capability
• Solve complex problems, develop your analytical thinking
• Contribute to Zurich’s data‑driven future
• Support and learn from industry‑leading Actuarial managers in a vibrant, agile environment

Actuarial Analyst

Support Engineer

• Support in evaluating insurance technical liabilities on a quarterly basis for management and regulatory reporting.
• Participate in the evaluation, review and make recommendations on improvements of reserving processes.
• Support in loss ratio planning and forecasting.
• Contribute to performance monitoring meetings in understanding of results.
• Support in assessing the company’s financial condition.

Valuation Actuarial Support Analyst

• Analyze and underwrite new and renewal business
• Develop and maintain relationships with broker partners and customers
• Leverage property underwriting acumen across risk assessment, exposure evaluation and pricing
• Work collaboratively across business units including claims, finance, risk engineering, actuary, and technical underwriting

AVP Underwriting Director – Large Property

Financial Planning and Analysis

• Professional claims management: You oversee the entire process with a focus on cost-effectiveness
• Smart claim intake: you are the point of contact when accidents occur
• You ensure that everything is handled quickly and efficiently
• You assess liability and review coverage inquiries
• You are responsible for evaluating repair estimates and managing claim reserves
• You ensure transparency throughout the claims process
• You liaise closely with customers, claimants, insurers and lawyers

Insurance Specialist – Claims Handler, Vehicle Damage

Attorney

• Represent the Company's insureds in all phases of litigation for matters of the highest technical complexity
• Achieve best outcomes for clients by demonstrating a high level of technical expertise in case handling, trial preparation and presentation
• Drive positive results by applying the law and legal trends, conducting legal analysis and research, preparing legal pleadings and documents
• Prepare for and manage pre-trial discovery, and participate in judicial or administrative hearings and trials
• Document case files by accurately capturing and updating relevant information
• Collaborate with the claims adjuster, developing a case strategy and escalating issues as appropriate
• Ensure customer service to clients by proactively communicating information
• Determine and implement alternative dispute resolution techniques as appropriate
• Maintain professional and technical knowledge by participating in educational opportunities
• Serve as a technical resource by providing guidance, and/or mentoring to lower level attorneys

Chief General Liability Attorney

Claims Specialist

• Manage auto liability property damage and comparative negligence losses
• Handle both comprehensive/collision and auto liability property damage claims
• Ensure claims are resolved efficiently and effectively
• Build strong partnerships with customers and brokers
• Conduct individual work in preferred location while facilitating in-person connections and collaborative activities when meaningful and valuable

Claims Specialist – Auto PD

• Ensure complete and accurate crop insurance policy underwriting by reviewing applications, written agreements, policy change forms, actual production history (APH) databases, acreage reports (AR), gathering missing information, resolving inconsistencies, and outlining next steps.
• Respond to and process requests from claims and compliance departments related to the underwriting of policies.
• Rectify errors and issues identified in the Federal Crop Insurance Corporation (FCIC) Error Report.
• Specific duties as assigned by the leadership team to underwrite and support regional specialty crops.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing outstanding customer service skills.

Underwriting Account Service Analyst

Backend Engineer

• work with MuleSoft or Azure platform components
• understand Zurich’s business/application needs
• developing APIs using MuleSoft platform components including API Manager, Cloud Hub, Anypoint Studio and Anypoint MQ
• testing and improving performance of the APIs in terms of response time, reliability and resource usage
• troubleshooting complex production issues with APIs
• serve as technical lead on projects to design, develop, test, document, and deploy robust integration solutions on the MuleSoft platform