Business Operations Analyst

Zurich Insurance

Business Operations Analyst at Zurich, providing operational and reporting support for the North America FlexForce team. Engaging with stakeholders and suppliers for continuous improvement efforts.

Posted 7/30/2026full-timeZurich • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis, Vendor Management, and Workforce Operations, with a strong focus on operational efficiency, reporting, and process improvement. Proficient in utilizing tools like Power BI and APIs to enhance data analysis and stakeholder communication.

Highest-signal resume keywords

Business AnalysisVendor ManagementOperational Processes SupportProject CoordinationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingProcess ImprovementRequirements GatheringUser Acceptance Testing

Soft Skills

CommunicationProblem-SolvingCollaboration

Tools & Technologies

Beeline VMSJiraPower BIPower AutomateAPIs

Industry Keywords

Workforce OperationsShared ServicesCompliance MonitoringSupplier OversightChange Management

About the role

Key responsibilities & impact

Support Beeline VMS operations for the North America FlexForce team, including Jira-based ticket intake, issue tracking, defect documentation, enhancement requests, testing support, and follow-up through resolution.
Create, validate, and maintain recurring and ad hoc reports from Beeline and related data sources to support workforce governance, compliance monitoring, supplier oversight, and leadership reporting.
Analyze and organize contingent workforce data to identify trends, exceptions, data quality issues, and opportunities for process improvement.
Support engagement managers, suppliers, and internal stakeholders by researching and resolving VMS, reporting, and process-related inquiries in partnership with the FlexForce team.
Document standard operating procedures, job aids, process flows, decision logs, and training materials to improve consistency and knowledge transfer across the support model.
Assist with requirements gathering, test case development, user acceptance testing, and implementation support for Beeline enhancements, reporting updates, and process changes.
Provide project coordination, task tracking, status updates, and issue escalation support for assigned FlexForce initiatives and operational deliverables.
Partner with North America stakeholders to ensure timely communication, accurate documentation, and alignment with established governance and compliance expectations.
Contribute to operational efficiency and automation initiatives by leveraging APIs, Power Automate, and Power BI to support process improvements, stakeholder dashboards, supplier reporting, and day-to-day operational activities.
Support change management activities, including communications, training coordination, adoption tracking, and transition support for new or updated contingent workforce processes.

Requirements

What you’ll need

Bachelor’s degree plus 3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
High school diploma or equivalent plus 5 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
Experience supporting operational processes, reporting, project coordination, or system-related business support

Benefits

Comp & perks

Professional development opportunities