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Customer Service Administrator
Zurich InsuranceCustomer Services Administrator at Zurich helping customers with policies and providing support. Join a dedicated team and grow your skills while making a meaningful difference.
About the role
Key responsibilities & impact- Own customer requests end-to-end, from policy reinstatements to surrender requests.
- Connect with customers, gathering information, offering updates, and providing a genuinely supportive experience.
- Maintain accurate records by updating key details in our systems with precision.
- Investigate customer requests, collaborating with colleagues to reach the best possible outcome quickly.
- Stay compliant with all company and regulatory guidelines.
- Grow your skills by joining regular team meetings, training sessions, and knowledge-sharing opportunities.
Requirements
What you’ll need- Warm, approachable, and a natural communicator.
- Someone who values accuracy, organisation, and attention to detail.
- Comfortable with Microsoft Office and open to learning new systems.
- A supportive team player who can also manage tasks independently.
- Experienced in customer service — industry experience is beneficial.
Benefits
Comp & perks- Competitive salary.
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Income Protection.
- Life cover - four times your salary.
- Free Car Parking, including electric car charging points.
- 28 days holiday a year plus bank holidays.
- The option to buy up to an additional 20 days or sell some of your holiday.
- Three days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
- Access to Private medical insurance.
- Virtual GP appointments.
- Free flu jab.
- Access to a wealth of support from our wellbeing partners.
- Flexible working.
- Free fruit on a Weekly basis.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
natural communicatoraccuracyorganisationattention to detailsupportive team playerindependent task management