Senior Operations Business Analyst

Zurich Insurance

Senior Operations Business Analyst driving excellence in third party oversight and process improvement. Engaging in collaboration with TPAs to enhance customer experience and efficiency at Zurich.

Posted 4/19/2026full-timeRemote • Kansas • 🇺🇸 United StatesSenior💰 $75,800 - $124,100 per yearWebsite

About the role

Key responsibilities & impact

Provide oversight and support for customer service delivered by strategic TPAs.
Develop, refine, and implement business processes to ensure TPAs consistently meet Zurich’s operational and performance standards.
Set clear expectations for TPAs, monitor ongoing performance, and identify areas for improvement.
Proactively address compliance issues and escalate persistent patterns to senior leadership for resolution.
Lead improvement and standardization projects with TPAs to optimize operational delivery.
Analyze data from multiple sources to spot trends and understand how different scenarios impact customer service and TPA performance.
Use these insights to recommend changes that drive positive outcomes for both Zurich and our customers.
Collaborate with stakeholders to define business needs and requirements for process or system changes.
Lead implementation efforts that enhance business outcomes, customer experience, and operational efficiency.
Address challenging business issues and develop tailored solutions that meet customer needs and business constraints.

Requirements

What you’ll need

Bachelors Degree and 6+ years of experience in Insurance Operations OR High School Diploma and 8+ years of experience in Insurance Operations OR Zurich Certified Insurance Apprentice including an Associate Degree and 6+ years of experience in Insurance Operations
Preferred: Bachelor’s degree in business, operations, or related field.
5+ years of experience in operations management, business analysis, or third party oversight.
Proven ability to lead process improvement and standardization initiatives.
Strong analytical skills and experience using data to drive business decisions.
Excellent communication, stakeholder engagement, and relationship-building abilities.
Experience in insurance or financial services is a plus.
Third party relationship management experience
Business process analysis

Benefits

Comp & perks

Health insurance
401(k)
Bonuses
Comprehensive benefits for employees and their families

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process analysisdata analysisprocess improvementstandardization initiativesoperations managementthird party oversight

Soft Skills

analytical skillscommunicationstakeholder engagementrelationship-buildingproblem-solving

Certifications

Zurich Certified Insurance Apprentice