Senior Claims Call Center Representative

Zurich Insurance

Claims Call Center Senior Representative at Zurich handling customer inquiries and claims. Focusing on customer service improvements and resolving first and third-party claims efficiently.

Posted 4/11/2026full-timeRemote • Kansas • 🇺🇸 United StatesSenior💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact

Monitor business processes to identify opportunities for customer care improvements
Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts
Recommend alternative sources/courses of action to ensure an efficient customer service is delivered
Receive, investigate, and respond to technical queries from customers and/or colleagues

Requirements

What you’ll need

High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an associate degree
Experience in auto industry areas of service repair, auto technology, parts department is a MUST
18 or more months contact center experience
Insurance industry knowledge
Advanced Microsoft Office skills

Benefits

Comp & perks

Bonuses
Comprehensive benefits for employees and their families

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims handlingtechnical query resolutionservice repairauto technologyparts department experiencecontact center experienceinsurance knowledgeMicrosoft Office

Soft Skills

problem-solvingcommunicationcustomer care improvementresponsibilityinvestigation

Certifications

High School DiplomaZurich Certified Insurance Apprenticeassociate degree