Senior Claims Call Center Representative
Zurich Insurance
full-time
Posted on:
Location Type: Remote
Location: Kansas • United States
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Salary
💰 $20 - $28 per hour
Job Level
About the role
- Monitor business processes to identify opportunities for customer care improvements
- Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts
- Recommend alternative sources/courses of action to ensure an efficient customer service is delivered
- Receive, investigate, and respond to technical queries from customers and/or colleagues
Requirements
- High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an associate degree
- Experience in auto industry areas of service repair, auto technology, parts department is a MUST
- 18 or more months contact center experience
- Insurance industry knowledge
- Advanced Microsoft Office skills
Benefits
- Bonuses
- Comprehensive benefits for employees and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceclaims handlingtechnical query resolutionservice repairauto technologyparts department experiencecontact center experienceinsurance knowledgeMicrosoft Office
Soft Skills
problem-solvingcommunicationcustomer care improvementresponsibilityinvestigation
Certifications
High School DiplomaZurich Certified Insurance Apprenticeassociate degree