Zurich Insurance

Insurance Specialist – Claims Handler, Vehicle Damage

Zurich Insurance

full-time

Posted on:

Location Type: Office

Location: Frankfurt • Germany

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About the role

  • Professional claims management: You oversee the entire process with a focus on cost-effectiveness
  • Smart claim intake: you are the point of contact when accidents occur
  • You ensure that everything is handled quickly and efficiently
  • You assess liability and review coverage inquiries
  • You are responsible for evaluating repair estimates and managing claim reserves
  • You ensure transparency throughout the claims process
  • You liaise closely with customers, claimants, insurers and lawyers

Requirements

  • You have completed vocational training in insurance or hold a comparable qualification
  • You are fully proficient in German, both written and spoken
  • You keep an overview even when handling multiple tasks simultaneously
  • You demonstrate clear, friendly communication and a genuine service orientation
  • You are goal-oriented and make confident decisions
  • You find pragmatic solutions—even in challenging situations
  • You present yourself in a friendly, confident and professional manner and remain calm under pressure
  • You work independently and in an organized way and are proficient with MS Office
Benefits
  • Flexible working arrangements to support an optimal balance between on-site and remote work
  • Numerous training and learning opportunities to stay current in daily tasks and enable individual development
  • We support your career planning—from potential analysis to tailored development measures
  • A modern, open and transparent work environment that fosters creativity and cross-team collaboration
  • From on-site group fitness to virtual mindfulness sessions at home: our diverse health offerings support a healthy work–life balance
  • Bike leasing, a discounted Deutschlandticket and other attractive benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementliability assessmentcoverage inquiry reviewrepair estimate evaluationclaim reserve management
Soft Skills
communicationservice orientationgoal-orienteddecision makingproblem solvingorganizational skillscalm under pressure
Certifications
vocational training in insurancecomparable qualification