Express Claims Adjuster II
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Stevens Point • Wisconsin • United States
Visit company websiteExplore more
Job Level
About the role
- Assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 30-45 days while maintaining clear communication with stakeholders.
- Provide exceptional customer support to claimants throughout the claims process
- Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 30-45 days
- Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
- Communicate with claimants using empathy to gather necessary documentation
- Apply policy guidelines to determine coverage and claim validity
- Maintain detailed claim records within the internal claims systems
- Comply with all statutory and regulatory requirements in all applicable jurisdictions
Requirements
- 1-2 years of customer service experience
- Be eager to learn new skills within the claims and insurance industry
- Excellent written and verbal communication skills
- An eye for details, supporting thorough investigations and precise documentation
- A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
- Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month.
Benefits
- Job flexibility
- Career growth
- Take the time you need, for you and your community
- Investing in your health and your future.
- Diversity and inclusion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims assessmentclaim investigationsdocumentationpolicy guidelines applicationclaim action planning
Soft Skills
customer supportcommunicationempathyattention to detaileagerness to learn
Certifications
State Specific Adjuster Licensing