Retention Specialist
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Have meaningful conversations with customers over the phone and email
- Help customers understand their cover and make changes they feel better suit their needs
- Use compliant customer centric strategies to help customers keep the cover they value
- Be a voice of support for vulnerable customers
- Work together with your team to create amazing customer experiences every day
Requirements
- Friendly, approachable, and a great listener
- Enjoys helping people and finding solutions
- Comfortable using a computer and learning new systems
- Excited to grow a career in customer service, sales, or insurance
Benefits
- 5 weeks of annual leave for permanent staff through our Z leave initiative
- 15 days of personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your work-from-home setup
- Award-winning training programs
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer and work in our state-of-the-art Green Star rated offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
friendlyapproachablegreat listenerenjoys helping peopleproblem solvingcustomer centricsupport for vulnerable customersteam collaborationcommunicationsolution-oriented