Claims Analyst – Property, Engineering
Zurich Insurance
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Review, investigate, and analyze property and engineering claims from first notification through to settlement.
- Ensure accurate, timely, and fair handling of property claims in accordance with Zurich’s policies and regulatory requirements
- Communicate empathetically with customers and brokers, keeping them informed and guiding them through the claims process.
- Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction
- Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes.
- Support and deliver initiatives to streamline workflows, enhance customer experience, and drive continuous improvement.
- Champion change initiatives such as automation and process improvement to ensure our claims processes are efficient, effective, and future-ready.
Requirements
- Demonstrated experience in property claims handling, ideally in an insurance environment.
- Strong attention to detail with the ability to interpret policy wordings and technical reports.
- Strong decision-making and problem-solving skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset, with a commitment to delivering fair outcomes
- Ability to work independently and as part of a collaborative team.
- Quickly adjust to changing priorities, new processes, and evolving customer needs.
- Embrace new technologies and approaches, seeking opportunities to grow and improve.
- Work flexibly across teams and functions, sharing information and best practices to drive positive outcomes.
Benefits
- Growth: Opportunities for learning and career development in a global company.
- Support: A caring, inclusive environment where your ideas matter.
- Purpose: Be part of a team that helps customers recover and move forward after unexpected events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property claims handlingpolicy interpretationtechnical report analysisdecision-makingproblem-solving
Soft skills
attention to detailcommunicationinterpersonal abilitiescustomer-focused mindsetcollaborative teamworkadaptabilityinitiativecontinuous improvement