Distribution Support Specialist – Life Insurance
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Hong Kong • 🇭🇰 Hong Kong
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure all enquiries (hotline and written) received from IFAs are handled and resolved within the performance and quality standards
- Handle complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers’ satisfaction
- Provide support for IFAS and internal stakeholders in acquiring new business
- Provide accurate and timely client reports
- Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
- Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
Requirements
- Degree holder or equivalent preferable with minimum 3 years of experience in customer service or call centre in insurance/ banking industry
- Good knowledge of the insurance product and operations IIQE paper I, III and V
- Good organizational and time management skills whilst working accurately and to deadlines
- Strong complaint handling skills
- High proficiency in spoken and written English & Cantonese; good at Mandarin is preferable
- Proficiency in Word, Excel and Powerpoint
Benefits
- Health insurance
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecomplaint handlinginsurance product knowledgeoperations knowledgeUATmarketing campaign supportproduct launch support
Soft skills
organizational skillstime managementrelationship buildingcommunication skills
Certifications
IIQE paper IIIQE paper IIIIIQE paper V