Accounts Technician – UK Finance Operations
Zurich Insurance
contract
Posted on:
Location Type: Hybrid
Location: Fareham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist in providing oversight and support to our offshore team
- Demonstrates knowledge of processes and procedures for effective credit control and take a proactive role in improving efficiency and minimising bad debt
- Maintain productivity, quality and service standards working in partnership with our offshore colleagues to ensure consistent performance
- Coordinate with the business to address broker escalations and ensure timely resolution
- Identify improvement activities to enhance efficiency
- Follow up of critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent re-occurrence
- Work with internal and external stakeholders to build strong relationships with teams within the UK and offshore
- Ensure effective use of the centralised mailboxes and query tools within the UK and Offshore
- Developing and maintain own performance, training and development in line with business and departmental goals
Requirements
- Proficient in Credit Management processes (Institute of Credit Management (CICM) on-going study or qualification desired but not essential)
- Strong oversight and support capabilities
- Excellent coordination and problem-solving skills
- Effective communication and stakeholder management
- Ability to take ownership of incidents and drive resolution
- Commitment to personal development and continuous improvement
- Good knowledge of relevant technology, MS office applications, Excel skills, statement production
Benefits
- 12% defined non-contributory pension scheme
- annual company bonus
- private medical insurance
- option to buy up to an additional 20 days or sell some of your holiday
- three days paid volunteering
- up to 16 weeks' full pay for maternity, paternity and adoption leave
- access to Private medical insurance
- virtual GP appointments
- discounted gym membership
- free flu jab
- access to a wealth of support from our wellbeing partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Credit Management processesExcel skillsstatement production
Soft skills
oversight capabilitiessupport capabilitiescoordination skillsproblem-solving skillseffective communicationstakeholder managementownership of incidentsdrive resolutioncommitment to personal developmentcontinuous improvement
Certifications
Institute of Credit Management (CICM) qualification