Customer Service Specialist
Zurich Insurance
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the seamless experience of customers and brokers with our services.
- Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
- Maintaining the quality of data in administrative systems.
- Assuring the consistency of local insurance policies and our commitment to the global customer.
- Conduct all activities in line with operating protocols.
- Provide support to customers, colleagues, and insurance partners on less usual queries and arrangements.
- Maintain and further develop the relationships with insurance partners.
Requirements
- Passion for insurance, communication, and international trade.
- Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is an advantage.
- Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is an advantage.
- Excellent English is a must, additional language (Chinese language) is an advantage.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
non-life underwritingreinsuranceclaimsProperty insuranceLiability insuranceTechnical insuranceMotor insuranceFinancial lines
Soft skills
communicationrelationship managementcustomer support