Senior Claims Administrator
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Schaumburg • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $28 per hour
Job Level
Senior
About the role
- Monitors and audits administrative tasks by reviewing work performed to improve overall quality
- Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork
- Acts as a subject matter expert and assists with training for new employees
- Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements
- Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy
- Responds to customer inquiries quickly, accurately and in a professional manner
- Offers first level problem resolution to business partners and escalates inquiries appropriately
- Identifies and resolves problems by referring to procedural documentation and reference materials
Requirements
- Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge OR High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge
- Experience with MS Office
- Claims Administration and Operations experience
- Broad knowledge of multiple Claims administrative functions and best practices
- Ability to optimize workflows through simplification
Benefits
- Health insurance
- Competitive compensation
- Flexible work arrangements
- Professional development opportunities
- Short-term incentive bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Claims AdministrationClaims OperationsWorkflow OptimizationAdministrative TasksProcess ImprovementProblem ResolutionCustomer Service
Soft skills
TeamworkTrainingCommunicationProblem SolvingEfficiency Assessment
Certifications
Associates DegreeHigh School Diploma or Equivalent