Zurich Insurance

Software Packaging Engineer

Zurich Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Schaumburg • Illinois • 🇺🇸 United States

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Salary

💰 $81,730 - $133,870 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCitrixCloudCyber SecurityEC2ServiceNow

About the role

  • End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit
  • Manage upgrades, installs, uninstalls, and configuration changes
  • Troubleshoot and remediate packaging and deployment issues
  • Ensure compliance with local/global guidelines and security policies
  • Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops
  • Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies
  • Support and optimize cloud-based desktop environments (Azure, Intune, AWS)
  • Provide Level 3 technical support and serve as an escalation point for complex issues
  • Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams
  • Collaborate with the EUC Platform team to implement policies, procedures, and systems
  • Participate in ServiceNow ticketing and escalation processes
  • Research, recommend, evaluate, and implement new technologies to support future IT initiatives
  • Develop and drive initiatives with minimal oversight
  • Document processes and provide training as needed.

Requirements

  • Bachelor’s degree and 3 or more years of experience in the information technology area OR Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area OR High School Diploma or Equivalent and 5 or more years of experience in the information technology area
  • MS Office experience
  • Knowledge of information technology operations
  • Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory
  • Expert scripting skills (PowerShell, Batch, VB)
  • Working knowledge of Windows 10/11, Windows 365, Office 365
  • Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement)
  • Excellent problem-solving, analytical, and communication skills
  • Experience with Flexera Admin Studio or equivalent packaging tools
  • Knowledge of AWS cloud services (EC2, Workspaces, S3, IAM, etc.)
  • Experience with ServiceNow, hardware troubleshooting, and OS/application patching.
Benefits
  • Competitive pay and comprehensive benefits for employees and their families
  • Bonuses and merit increases

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software packagingMSIEXEMSIXPSAppDeploy Toolkitscripting (PowerShell, Batch, VB)Windows 10Windows 11Office 365AWS
Soft skills
problem-solvinganalytical skillscommunication skills
Certifications
Bachelor’s degreeZurich Cybersecurity Technician ApprenticeAssociate Degree