Bilingual Claims Specialist – Personal Lines
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Montreal, Montréal • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Document claims file by accurately capturing and updating claims data/information in compliance with best practices
- Exercise judgement to determine liability by gathering and analyzing relevant facts
- Exercise judgment to determine policy verification and coverage determination
- Work to have a timely resolution to claims by developing case strategy; developing a case evaluation
- Establish timely reserves and perform ongoing review throughout claims cycle
- Assess damages by calculating applicable damages or range of damages allowed by law
- Negotiate settlement of claim by establishing appropriate negotiation strategy
- Ensure customer service by proactively communicating information; responding to inquiries
- Manage expenses by working within vendor approved networks
- Protect Zurich’s reputation by keeping claims information confidential.
Requirements
- Bachelors Degree and 2 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area
- Bilingual in English and French
- Microsoft Office experience
- Knowledge of insurance regulations, markets and products
- Prior experience in auto claims handling, insurance claims, or a related customer service field.
- Understanding of auto insurance policies, coverage, and regulations.
Benefits
- Comprehensive health/benefits plan with varying levels of coverage
- Minimum of four weeks of vacation per year
- Four personal days per year for personal reasons
- Access to a comprehensive range of training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims data managementliability determinationpolicy verificationcoverage determinationcase strategy developmentdamage assessmentsettlement negotiationexpense managementclaims cycle reviewcustomer service
Soft skills
judgmentcommunicationproactive responseconfidentiality
Certifications
Zurich Certified Insurance ApprenticeZurich Claims Training Program