Senior Claims Specialist – Personal Lines
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$70,000 - CA$85,000 per year
Job Level
Senior
About the role
- Document claims file by accurately capturing and updating claims data/information
- Exercise judgement to determine liability by gathering and analyzing relevant facts
- Exercise judgment to determine policy verification and coverage determination
- Work to have a timely resolution to claims by developing case strategy
- Establish timely reserves and perform ongoing review throughout claims cycle
- Assess damages by calculating applicable damages
- Negotiate settlement of claim by establishing appropriate negotiation strategy
- Meet quality standards by following best practices
- Ensure customer service by proactively communicating information
- Manage expenses by working within vendor approved networks
- Ensure legal compliance by following state and federal laws and regulations
- Refer claim to subrogation and fraud teams
- Contribute to profitable growth by providing risk insight
- Protect Zurich’s reputation by keeping claims information confidential
- Maintain professional and technical knowledge
Requirements
- Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
- OR Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
- OR Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
- OR High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
- Knowledge of insurance regulations, markets, and products
- Microsoft Office experience
- Bilingual in English and French is an asset.
Benefits
- Comprehensive health/benefits plan with varying levels of coverage
- A minimum of four weeks of vacation per year
- Four personal days per year to be used at discretion
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims data managementliability determinationpolicy verificationcoverage determinationdamage assessmentsettlement negotiationrisk insightlegal compliancevendor managementbest practices
Soft skills
judgmentcommunicationstrategic thinkingcustomer serviceconfidentialityproblem-solvingtimelinessanalytical skillsnegotiationprofessionalism
Certifications
Zurich Certified Insurance ApprenticeZurich Claims Training Program