M365 Copilot Studio Engineer
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Schaumburg • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $108,130 - $177,100 per year
Job Level
SeniorLead
About the role
- Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio
- This role blends engineering expertise with user-centric design philosophy to deliver scalable, secure and high-performing AI assistants to enhance productivity and decision making
Requirements
- Bachelor’s Degree and 7 or more years of experience in the Application Design and Development area OR High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area
- Familiarity with Microsoft 365 Copilot ecosystem holistically
- Experience with Low-code development (Power Platform)
- Understanding of AI orchestration and data integration
- Apply prompt engineering and RAG techniques to improve contextual accuracy
- Develop CI/CD pipelines for agent deployment and updates
- Create telemetry dashboards and alerting mechanisms for proactive issue resolution
- Knowledge of governance, compliance, and security in enterprise environments
- Design conversation flows and intents based on desired solution and outcomes
- Develop custom actions to extend agent functionality
- Implement modular design philosophy with agent-to-agent workflows to support reusability
- Collaborate with UX designers or apply principles to ensure intuitive user experience
- Prototype and test agent interactions for usability and effectiveness and measure user feedback
- Apply Zurich standard AI principles to architecture and design
- Conduct appropriate reviews, unit testing and user testing
- Implement data logging for observability and diagnostics
- Maintain documentation for architecture, flows and configurations
- Ensure compliance with privacy and security teams and ensure resiliency
- Work with junior engineers and designers in ZCC MX team to iteratively develop solutions
- Engage stakeholders to gather requirements and refine use cases
- Analyze user feedback and system data to improve agent experience
- Stay current with Copilot product developments and releases and continuously improve products
- Contribute to user education and adoption throughout the development and deployment lifecycle.
Benefits
- competitive pay
- comprehensive benefits for employees and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Application DesignDevelopmentLow-code developmentAI orchestrationData integrationPrompt engineeringRAG techniquesCI/CD pipelinesTelemetry dashboardsModular design
Soft skills
User-centric designCollaborationStakeholder engagementUser feedback analysisProactive issue resolutionIterative developmentUsability testingCommunicationProblem-solvingAdaptability