Claims Handling Manager
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Mt. Vernon • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $98,300 - $161,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive superior claims results for low complexity and exposure claims in personal or commercial property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
- Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
- Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
- Ensure compliance with all legal, regulatory and internal control requirements.
- Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
- Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, Investment Management and regular interpersonal communications.
- Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
- Protect Zurich´s reputation by keeping claims information confidential.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Requirements
- Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or Equivalent and 8 or more years of experience in the Claims area
- Customer service experience
- Experience with Microsoft Office
- Experience collaborating across work groups
- Knowledge of insurance legal statutes and procedures
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Competitive pay and comprehensive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementcustomer serviceperformance managementdata analysistrend identificationregulatory compliancefile allocation monitoringproduct development collaborationemployee developmentclaims insights
Soft skills
relationship buildingteam leadershipcommunicationproblem solvingmotivationinterpersonal skillscollaborationfeedback provisionorganizational skillscultural alignment
Certifications
Juris DoctorBachelor's DegreeHigh School Diploma or Equivalent