Manager

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices, and procedures.
• Follow up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process.
• Perform customer service and account management responsibilities, resolving issues related to billing and answering policy coverage questions.
• Conduct regular performance evaluations and ensures staff are meeting performance standards.
• Conduct career development conversations with staff and create robust development plans.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training.

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