Zurich Instruments

IT Support

• Work Station Management: Own the end-to-end lifecycle of our laptops—from procurement and automated deployment (Intune/Autopilot/Endpoint) to software configuration, patching, and secure offboarding. Propose and implement a scalable and secure automated management solution for end point management. (Modern Workplace)
• Office Infrastructure: Maintain our physical office tech, including meeting room setups, peripherals, and digital signage. Support our local cabling, network and VoIP landscape in collaboration with our external partners
• Identity and Access (IAM): First level of administration of our Microsoft 365 (M365) tenant: managing users and groups. Support the IT Security & Infra Lead on security policies (MFA, Conditional Access) via Entra ID (Azure AD)
• Security & Compliance: Ensure endpoint security (BitLocker/FileVault) and keep our systems patched, compliant, and documented according to the security policies
• Proactive Improvement: Identify opportunities to automate, improve, simplify or secure any IT processes or recurring tasks
• End-User Success: Provide friendly 1st/2nd level support, acting as the primary point of contact for technical hurdles

IT Support Specialist