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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Ensure the continuous and specialized execution of the following activities
- Operational management and Dynatrace incident management
- Management and follow-up of ServiceNow‑Ord incidents
- Support for Discovery processes and CMDB management
- Monitoring of SGS indicators
Requirements
What you’ll need- Dynatrace enhancements: creation, updating and management of extensions
- Development and maintenance of dashboards
- Configuration of monitoring mechanisms aligned with DOC and IIMC requirements
- Analysis, diagnosis and tracking of product-related incidents
- Support for root cause identification and assistance in implementing corrective actions
- Handling and follow-up of requests and incidents related to the ServiceNow product
- Ensuring the quality, consistency and compliance of CMDB data
- Support and monitoring of discovery processes and CI identification
- Support for correct representation of services within DOC and their respective tracking
- Monitoring of relevant metrics
Benefits
Comp & perks- PJ contract (engagement through a legal entity)
- Availability to work in the Portugal time zone
- English proficiency considered a plus
ATS Keywords
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Hard Skills & Tools
DynatraceServiceNowCMDB managementdashboard developmentmonitoring mechanisms configurationincident analysisroot cause identificationcorrective actions implementationdiscovery processes supportCI identification
Soft Skills
operational managementincident managementquality assurancedata consistencycompliance monitoring