Zuri

Content Writer

• Define writing standards, best practices and principles
• Create and maintain style guides and brand voice
• Create reusable textual components: microcopy, error messages, CTAs, etc.
• Map critical text flows and turn them into templates
• Work closely with system designers and developers to ensure content is an integral part of components
• Track adoption of content guidelines within design systems
• Lead workshops, talks and trainings on Content Design
• Serve as a reference for writing best practices

Product Writer – Sales Force

Product Designer

• Conduct user research and market analysis to identify opportunities and the needs of our customers
• Develop high-quality interface designs, taking into account usability, accessibility, and overall user experience
• Collaborate closely with the development team to ensure efficient implementation of proposed solutions
• Monitor product performance and iterate based on feedback and metrics

Senior Product Designer – Sales Force

Financial Planning and Analysis

• Manage opportunities and needs for your assigned client portfolio;
• Hold meetings to identify and qualify opportunities with your clients;
• Be responsible for formalizing opportunities and directing internal actions to develop solution proposals;
• Identify business objectives related to the request and the client's critical success factors;
• Lead diagnostics and workshops, process mapping, and propose process improvements for clients;
• Prepare flowcharts, process descriptions, presentations, and supplementary artifacts to formalize mapped processes;
• Develop Business Cases and calculate Return on Investment (ROI) to help the client justify contracting the proposed solution;
• Conduct regular alignment meetings with your clients, focusing on value generation and visibility of services/solutions contracted by the client;
• Prepare Account Plans and use them as a strategic guide for account expansion;
• Identify and qualify upsell, cross-sell, and new project opportunities, managing the full consultative negotiation cycle;
• Systematically update the CRM with relevant data on the customer journey, account health, and identified opportunities.

Business Strategy and Process Consultant – Investment Fund

Consultant

• Ensure the continuous and specialized execution of the following activities
• Operational management and Dynatrace incident management
• Management and follow-up of ServiceNow‑Ord incidents
• Support for Discovery processes and CMDB management
• Monitoring of SGS indicators

Dynatrace Consultant

• Responsible for designing interfaces and experiences that make the Zuri platform fluid, intuitive, accessible, and visually coherent.
• Focused on the continuous evolution of the platform’s native features, ensuring each component is designed based on real user needs and the company’s strategic objectives.
• Understand the value delivered to users through the platform’s features.
• Analyze user behavior, feedback, and usage data to inform design decisions.
• Support the creation and maintenance of personas and user journeys specific to the Zuri platform.
• Define clear and consistent interaction and navigation flows.
• Create wireframes and interface structures that reflect usability and accessibility best practices.
• Identify friction points in user journeys and opportunities to improve the platform experience.
• Create clickable prototypes to validate ideas with stakeholders and users.
• Conduct usability tests focused on identifying improvements before implementation.
• Iterate on solutions based on qualitative and quantitative evidence.
• Specify the visual and functional behavior of interfaces for the development team.
• Support developers and QA in understanding flows, interactions, and interface states.
• Participate in agile development rituals, contributing a user-centered perspective.

Product Writer – Sales Force

Senior Product Designer – Sales Force

Business Strategy and Process Consultant – Investment Fund

Dynatrace Consultant

UX/UI Designer, Mid-level