Renewals Account Manager – PubSec

Zscaler

Renewals Account Manager managing high-volume commercial contract renewals for Zscaler, a cloud security company. Coordinating cross-functional teams, using AI tools, and identifying product upsell opportunities.

Posted 9/3/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $65,625 - $93,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing contract renewals and enhancing customer satisfaction through effective collaboration with cross-functional teams. Proficient in utilizing AI tools to improve productivity and identify upsell opportunities within Zscaler products.

Highest-signal resume keywords

Contract Renewal ManagementAI Tool IntegrationHigh-Volume Transaction ManagementCross-Functional CollaborationZscaler Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementSales OperationsAccount ManagementUpsellingTransaction Management

Soft Skills

CollaborationOrganizational SkillsTime ManagementCustomer Satisfaction

Tools & Technologies

AI ToolsZscaler Products

Industry Keywords

Commercial SegmentARRRenewal Workstreams

About the role

Key responsibilities & impact

Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, subject to change based on business needs
Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and end customers to renew contracts on time
Adopt and champion AI tools to manage tasks, improve productivity, and meet or exceed targets in a variable compensation model
Develop an understanding of Zscaler products to migrate existing contracts to current SKUs and identify potential upsell opportunities

Requirements

What you’ll need

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
A strong background in a high-volume renewal, sales, or account management environment
Proven ability to manage a large number of transactions and consistently meet targets
Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
Exceptional organizational and time-management skills to handle a high volume of workstreams
Knowledge of ZScaler products and contract and tools (preferred)

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks