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Renewals Account Manager
ZscalerRenewals Account Manager managing high-volume commercial customer contract renewals for Zscaler’s cloud security platform. Coordinating cross-functional teams, using AI tools, and identifying upsell opportunities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing contract renewals for commercial-segment customers while leveraging AI tools to enhance productivity and customer satisfaction. Strong ability to collaborate with cross-functional teams and identify upsell opportunities within a high-volume sales environment.
Highest-signal resume keywords
Contract Renewal ManagementAI Tool IntegrationCross-Functional CollaborationHigh-Volume Transaction ManagementZscaler Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementSales OperationsAccount ManagementUpselling StrategiesTime Management
Soft Skills
CollaborationOrganizational SkillsProblem-Solving
Tools & Technologies
AI ToolsZscaler Products
Industry Keywords
Commercial SegmentCustomer SuccessGo-to-Market Strategy
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Manage the timely renewal of contracts for commercial-segment customers with $50K and lower ARR
- Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
- Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and end customers to renew contracts on time
- Adopt and champion AI tools to manage tasks, improve productivity, and meet or exceed targets in a variable compensation model
- Develop understanding of Zscaler products to migrate existing contracts to current SKUs
- Identify potential upsell opportunities for account executives to pursue
- Report to the Manager of AMS Commercial Renewals in the WW Renewals department
- Contribute to Zscaler's global Sales and Go-to-Market team and customer success
Requirements
What you’ll need- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- A strong background in a high-volume renewal, sales, or account management environment
- Proven ability to manage a large number of transactions and consistently meet targets
- Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
- Exceptional organizational and time-management skills to handle a high volume of workstreams
- Knowledge of ZScaler products, contracts, and tools (preferred)
- Active use of AI in role to drive more insight, improve personal productivity, and increase quality of work (preferred)
Benefits
Comp & perks- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Comprehensive and inclusive benefits for employees and their families
- Reasonable support/accommodations in recruiting processes