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Zscaler

Renewals Account Manager

Zscaler

Renewals Account Manager managing high-volume commercial customer contract renewals for Zscaler’s cloud security platform. Coordinating cross-functional teams, using AI tools, and identifying upsell opportunities.

Posted 9/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,625 - $93,750 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing contract renewals for commercial-segment customers while leveraging AI tools to enhance productivity and customer satisfaction. Strong ability to collaborate with cross-functional teams and identify upsell opportunities within a high-volume sales environment.

Highest-signal resume keywords
Contract Renewal ManagementAI Tool IntegrationCross-Functional CollaborationHigh-Volume Transaction ManagementZscaler Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Contract ManagementSales OperationsAccount ManagementUpselling StrategiesTime Management
Soft Skills
CollaborationOrganizational SkillsProblem-Solving
Tools & Technologies
AI ToolsZscaler Products
Industry Keywords
Commercial SegmentCustomer SuccessGo-to-Market Strategy

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Manage the timely renewal of contracts for commercial-segment customers with $50K and lower ARR
  • Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
  • Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and end customers to renew contracts on time
  • Adopt and champion AI tools to manage tasks, improve productivity, and meet or exceed targets in a variable compensation model
  • Develop understanding of Zscaler products to migrate existing contracts to current SKUs
  • Identify potential upsell opportunities for account executives to pursue
  • Report to the Manager of AMS Commercial Renewals in the WW Renewals department
  • Contribute to Zscaler's global Sales and Go-to-Market team and customer success

Requirements

What you’ll need
  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
  • A strong background in a high-volume renewal, sales, or account management environment
  • Proven ability to manage a large number of transactions and consistently meet targets
  • Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
  • Exceptional organizational and time-management skills to handle a high volume of workstreams
  • Knowledge of ZScaler products, contracts, and tools (preferred)
  • Active use of AI in role to drive more insight, improve personal productivity, and increase quality of work (preferred)

Benefits

Comp & perks
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks
  • Comprehensive and inclusive benefits for employees and their families
  • Reasonable support/accommodations in recruiting processes