Senior Manager, AMS Benefits Operations

Zscaler

Senior benefits operations manager advancing Zscaler’s secure cloud cybersecurity business. Owning Americas benefits, leave programs, vendors, systems, compliance, and specialist teams.

Posted 8/13/2026full-timeSanta Clara • California, Washington • 🇺🇸 United StatesSenior💰 $143,500 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end operational delivery of benefits programs, including compliance and data integrity, while leveraging AI tools for efficiency. Proven ability to lead teams, manage vendor relationships, and drive operational improvements in benefits and leave administration.

Highest-signal resume keywords

Benefits AdministrationLeave Of Absence ManagementAI Tool IntegrationPeople ManagementOperational Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

US Health And Welfare BenefitsLOA AdministrationRegulatory FrameworksSLA MonitoringData Integrity Accountability

Soft Skills

CuriosityProblem-SolvingTeam Development

Tools & Technologies

HRISAI Tools

Industry Keywords

TPA ManagementCarrier RelationshipsOpen EnrollmentGlobal Benefits ProgramsHigh-Growth Technology Company

About the role

Key responsibilities & impact

Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, employee experience, compliance, and HRIS data integrity, using AI tools to drive efficiency
Serve as the primary operational interface to the Benefits COE, Payroll, HRIS, Legal, and People Services to drive alignment and resolve gaps
Lead the full AMS leave-of-absence lifecycle with LOA vendors, from intake through return-to-work, ensuring compliance and employee experience
Manage, develop, and retain a team of benefits and leave specialists; set expectations, create development plans, and model AI-native working methods
Own operational vendor relationships with AMS carriers, brokers, and TPAs; enforce SLAs and drive process automation

Requirements

What you’ll need

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies into daily workflows and problem-solving
7+ years of benefits and LOA experience
At least 3 years in a direct people management role
Deep knowledge of US health and welfare benefits, LOA administration, and applicable regulatory frameworks
Proven track record of operational improvement and building scalable benefits operations in a maturing function
Strong systems fluency
Experience managing TPA and carrier relationships, SLA monitoring, and data integrity accountability
Preferred: experience in a high-growth, globally distributed technology company
Preferred: exposure to Canada and LATAM leave and benefits programs within an AMS scope
Preferred: experience supporting or leading end-to-end open enrollment