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Zscaler

Senior Business Systems Analyst

Zscaler

Senior Business Systems Analyst driving technical evolution of CRM systems at Zscaler. Collaborating with business leaders to capture requirements and translate them into functional designs.

Posted 7/18/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce.com, Sales Cloud, and Experience Cloud implementations, with a strong focus on translating business requirements into functional designs. Proven ability to lead agile project management and optimize outcomes through AI/ML technologies.

Highest-signal resume keywords
Salesforce.com ExperienceSales Cloud ImplementationExperience Cloud ImplementationAgile Project ManagementAI/ML Technologies

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software DevelopmentSystem SoftwareBusiness Requirements GatheringFunctional DesignTechnical Design
Soft Skills
FacilitationCommunicationCollaboration
Industry Keywords
Lead ManagementAccount ManagementPartner Relationship ManagementData Flow

Tech Stack

Tools & technologies
CloudSFDC

About the role

Key responsibilities & impact
  • Lead business and functional requirements to Sales/Experience Cloud standard features and functionality while defining and prioritizing scoping
  • Capture requirements from business users pertaining to the implementation of SFDC Sales Cloud and Experience Cloud
  • Meet with business leaders, decision-makers, and end users to define business requirements and systems goals
  • Facilitate discussions among business owners to understand problem statements and gather requirements
  • Translate business requirements into functional and technical designs for the engineering team

Requirements

What you’ll need
  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
  • 6–8 years of IT professional experience in software development with a focus on system software
  • 5+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms
  • Proven experience driving system implementation, agile project management, and data flow
  • Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management.

Benefits

Comp & perks
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!