Support Engineer

• Being on the front lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care. You'll use our established triage process to identify, categorize, and resolve less complex issues
• Collaborating with other TSEs and teams by accurately escalating and assigning high-priority or more complex tickets, ensuring every issue reaches the right expert
• Striving to educate customers in ticket responses to ensure that they are getting the most out of our products
• Joining calls with customers independently to gather information, walk through issues, and connect with customer
• Communicating with customers clearly, concisely, and professionally in both written and verbal communications, while also maintaining case hygiene

Associate Technical Support Engineer

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate