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Zscaler

Senior Business Systems Analyst – ServiceNow

Zscaler

Senior Business Systems Analyst managing ServiceNow HRSD and WSD projects for Zscaler. Leading innovative solutions and processes in a fully remote role.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $108,500 - $155,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing ServiceNow HRSD and WSD solutions, with a strong focus on no-code and low-code configurations. Proven ability to partner with stakeholders to design scalable solutions and enhance workflows through data analysis and technology integration.

Highest-signal resume keywords
ServiceNow HRSD ImplementationNo-Code and Low-Code ConfigurationsData Analysis for System IssuesHRIS Experience Across Software Development Life CycleFlow Designer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System AnalysisProcess DesignTestingImplementationDocumentation
Soft Skills
CuriosityProblem-SolvingCollaboration
Tools & Technologies
ServiceNow HR Agent WorkspaceFlow DesignerNow AssistWorkplace Suite
Industry Keywords
HRSDWSDLive Production Environment

Tech Stack

Tools & technologies
SDLCServiceNow

About the role

Key responsibilities & impact
  • Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
  • Lead the end-to-end lifecycle of HRSD and WSD projects, enhancements, and process redesigns from conception to completion
  • Execute no-code and low-code configurations, including Flow Designer workflows, HR services, and system notifications
  • Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
  • Leverage data analysis to identify system issues, categorize defects, and strategically prioritize future enhancements

Requirements

What you’ll need
  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
  • 3+ years of experience implementing ServiceNow HRSD, WSD, or other solutions in a live production environment
  • 3+ years of HRIS experience across the full software development life cycle, including system analysis, process design, testing, implementation, and documentation
  • Proficiency in ServiceNow HR Agent Workspace, Flow Designer, Now Assist, and the Workplace suite

Benefits

Comp & perks
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!