Critical Accounts Program Manager

Zscaler

Critical Accounts Program Manager at Zscaler focusing on guiding customer issue resolution for cybersecurity. Leading cross-functional teams and driving customer relationship management in a remote setting.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $127,400 - $182,000 per yearWebsite

About the role

Key responsibilities & impact

Ownership for driving progress and resolution of customer's critical issues per assigned geographic region
Develop and execute action plans in conjunction with cross-functional product development and management teams
Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level
Demonstrate strong judgment at risk management and problem mitigation, making timely decisions from both business and technical perspectives
Perform post mortem analysis, evaluate and initiate internal discussions around key areas of focus or improvement for product, process, and people

Requirements

What you’ll need

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Program or project management of critical issues in a cross-functional environment that includes working with sales, customers, and partners to resolve complex and critical issues
Technical background in the security and/or networking space with the ability to speak to the product from an engineering level to a customer executive level
Experience in customer-facing sales and/or services delivery roles with a focus on driving complex technical issues to closure
BA/BS in computer science, engineering, information systems, or equivalent practical experience

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI technologiesML technologiesproject managementrisk managementproblem mitigationpost mortem analysistechnical background in securitytechnical background in networkingcustomer-facing salesservices delivery

Soft Skills

ownershipcommunicationjudgmentdecision makingcross-functional collaborationanalytical thinkingcustomer engagementproblem solvingstakeholder managementaction planning

Certifications

BA in computer scienceBS in engineeringBA in information systems