Director, Product Management – Customer Security Outcomes

Zscaler

Director of Product Management at Zscaler focusing on customer security outcomes and threat detection strategies. Leverage AI to enhance security operations and drive customer success.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $199,500 - $285,000 per yearWebsite

About the role

Key responsibilities & impact

Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback
Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services
Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment
Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations
Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes

Requirements

What you’ll need

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
8+ years of experience in detection and response with a background in delivering tech-led managed services at scale
Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders
In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies
Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills.

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI technologiesML technologiesthreat detectionrisk managementcyber operationssecurity operations center (SOC)managed servicesautomationincident managementdata-driven planning

Soft Skills

customer-facing skillscollaborationleadershipcommunicationstrategic thinkingproblem-solvingvisionary thinkingadaptabilitystakeholder managementexecutive engagement