Senior Manager, Learning and Experience Design

Zscaler

Senior Manager of Learning and Experience Design at Zscaler driving scalable learning experiences for GTM organization. Leading a high-performing team in innovative program delivery.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $147,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve LED vision, strategy, and operating model; translate strategy into a prioritized roadmap that drives GTM OKRs. Lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale
Own intake, scoping, and prioritization cycles. Partner with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement
Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets
Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement
Pilot and operationalize innovative tools and modalities—including AI onboarding, interactive formats, and in-the-flow learning—to enhance engagement and efficiency

Requirements

What you’ll need

7 to 10+ years in learning experience design, enablement, or related fields with progressive leadership responsibility; proven success leading multi-modal programs for B2B/SaaS GTM audiences
Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
Familiarity with learning systems (LMS/CMS) and modern LXD toolsets; comfort evaluating and integrating new tools, including AI-enabled capabilities
Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning experience designLXD methodologiesprogram leadershipportfolio prioritizationdesign processesmeasurement frameworksB2BSaaSAI onboardinginteractive formats

Soft Skills

leadershipcoachingstakeholder managementstrategic thinkingcollaborationinfluencegrowth mindsetcandoroperational pragmatismcontinuous improvement