Own the technical leadership to enable the customer teams across GCS
Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
Deliver technical training and/or train SMEs to lead training sessions
Set strategy and direction for reflecting customer voice and product use cases back into the product teams
Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Requirements

8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
Experience advising leadership at the Director level and above on technical strategy and voice of the customer
Experience developing new processes, tools, or product features to improve troubleshooting efficiency

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SD-WANCloud Connector Technologiesnetworkingcloud securityperformance managementtroubleshootingtechnical trainingprocess developmentproduct features

Soft Skills

technical leadershipcollaborationconsensus buildingadvisingstrategic thinkingcustomer advocacy