Acting as the technical liaison with Red Canary’s enterprise customers
Working closely with Sales and Customer Success to align technical use cases with business value
Documenting, tracking, and advocating for customer’s feature and support requests
Maximizing the value of Red Canary combined with the customer’s workflow and security toolset
Documenting best practices and troubleshooting guidance

Requirements

3+ years of experience in Account Management
3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
Experience working across endpoint, cloud, and identity products include, including Crowdstrike Falcon, Microsoft Defender XDR, Palo Alto Cortex XDR, SentinelOne Singularity, Amazon Web Services, Microsoft Azure, Google Cloud Platform, Microsoft Entra ID, and Okta.
Certified Ethical Hacker, CompTIA Security +, Certified Cloud Security Professional, Azure Administrator Associate
Experience working inside of a SOC, navigating technical conversations with executive teams, strategic solutions implementation, SQL, Zscaler Internet Access, Zscaler Private Access
Previous experience as Technical Account Manager, Technical Customer Success Manager, or similar position

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

infrastructure designsecurity technologiesSQLtechnical account managementstrategic solutions implementation

customer advocacytechnical liaisoncommunicationcollaboration

Certified Ethical HackerCompTIA Security +Certified Cloud Security ProfessionalAzure Administrator Associate