Senior Manager, Technical Success Management
Zscaler
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Leading, motivating, and mentoring your team to deliver customer satisfaction, retention, and measurable growth
- Communicating account strategies and adoption plans aligned to Zscaler’s customer post-sales journey
- Engaging with service owners and C-level executives among the customer base to address key business and security needs
- Organising biannual User Groups with key customers in France to elevate Zscaler’s brand impact and drive awareness in the market
- Collaborating with Product Management, providing feedback on customer requirements and ensuring alignment with solutions delivery
Requirements
- 8+ years of experience in customer success, account management, or similar customer-facing roles, including 5+ years in a leadership position focused on high-performing teams
- Demonstrated success driving customer adoption, renewal, and satisfaction in assigned regions
- Experience building executive-level relationships and serving as an escalation point for customer challenges
- Strong analytical skills to identify trends, forecast behaviours, and create data-driven strategies
- Native French speaker located in the Paris area
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipmentoringcommunicationcustomer satisfactioncustomer retentionanalytical skillsrelationship buildingstrategic planningcollaborationproblem-solving