Customer Success Manager
User Interviews
Senior Customer Success Manager – Enterprise
Zscaler
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,800 - $136,000 per year
Job Level
Senior
Tech Stack
CloudCyber Security
About the role
- Developing strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary
- Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
- Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention
- Maintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development.
- Delivering against quarterly OKRs and KPI targets
Requirements
- 6+ years experience in a Customer Success role, preferably at a SaaS company
- 2+ years of experience directly supporting enterprise customers
- 2+ years of information security experience required
- Solid understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)
- Strong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate, customer retention, or Net Promoter Score (NPS)
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer metricsKPI measurementchurn rate analysiscustomer retention analysisNet Promoter Score (NPS)information securitycybersecurity conceptsendpoint securitynetwork security
Soft skills
relationship buildingcustomer engagementproactive communicationrisk mitigationcustomer advocacyexecutive business reviewscollaborationproblem-solvingcustomer satisfactionvalue realization
