Zoro

Customer Support

• Work in a fast-paced multi-channel environment, following an assigned work schedule based on business needs.
• Provide exceptional customer service via phone by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Good written communication skills are required for note taking and submitting tickets.
• Assist customers with placing orders, tracking shipments, processing returns, and managing account information.
• Develop a comprehensive understanding of our process resources, products, and services to effectively address customer questions in order to provide the correct information.
• Troubleshoot and resolve customer issues promptly and efficiently, escalating complex matters to the appropriate department when necessary.
• Maintain clear and professional communication with customers and internal teams, ensuring accurate information exchange and timely follow-up.
• Adhere to company policies and procedures, ensuring compliance with quality standards and service level agreements.
• Accurately document customer interactions, including inquiries, resolutions, and feedback, in the appropriate system/tools.

Customer Service Associate